Jafia Dixon
Chicago,IL
Summary
Results driven management professional with a strong record of exceeding performance goals, driving operational success, and ensuring HR compliance. Skilled in Microsoft Office, administrative support, and process improvement, with exceptional organizational, communication, and problem-solving abilities. Known for adapting quickly to changing priorities, managing multiple responsibilities efficiently, and delivering consistent results in fast paced environments.
Overview
14
14
years of professional experience
Work History
Store Manager
Akira
08.2021 - Current
- Oversaw scheduling processes to guarantee sufficient staffing levels, considering employee time off and availability.
- Drove sales performance by consistently achieving and surpassing established daily, weekly, and monthly goals.
- Provides direct supervision to all full time and part-time employees
- Managed team oversight in accordance with established policies and relevant legal frameworks.
- Delivered essential orientation sessions to new employees, guaranteeing fulfillment of all training and compliance requirements.
- Ensured compliance with Akira standards in store operations and visual displays to maintain brand integrity.
- Managed proprietary document handling during new employee onboarding to ensure HR compliance.
Administrative Assistant
TEKsystems
11.2019 - 08.2021
- Assisted in monitoring project progress and promoting adherence to deadlines to enhance workflow efficiency.
- Supported the transition of business accounts to T-Mobile, facilitating uninterrupted service delivery.
- Utilized Microsoft Suite, Google Suite, Power BI, Slack, Salesforce, Smartsheet, and Excel to analyze data and provide strategic insights.
- Helped manage multiple migration projects, tracking subscriber growth from 25 to over 500 while maintaining daily project updates.
- Aided in assessing and monitoring budget performance to ensure financial accountability of projects.
Assistant Store Manager
Sprint Corporation
10.2017 - 11.2019
- Executed opening and closing procedures while suggesting modifications to improve daily operations.
- Supported sales associates with product knowledge, sales incentives, and effective selling strategies, enhancing customer satisfaction.
- Conducted daily walkthroughs in store areas to identify and address operational issues proactively.
- Assisted in monitoring staff performance, guiding 12 team members, including assistant managers, to achieve daily objectives and support career development.
- Monitored inventory counts to ensure alignment with monthly tolerance levels and compiled financial data to align with budgetary compliance.
- Coordinated staff scheduling to guarantee sufficient coverage while considering time-off requests and availability.
- Addressed customer complaints promptly, promoting a welcoming shopping atmosphere and fostering loyalty.
Order Filler
Schneider
05.2014 - 09.2017
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations
- Coordinated efficient organization, palletizing and transportation of completed packages
Logistics
Target Corporation
01.2012 - 05.2014
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Executed technology guidelines to find location, planogram fills, subtract pulls, and item search functions for merchandise.
- Facilitated positive guest experience by promptly locating desired items
- Delivered insights on inventory management and current stock levels to enhance accuracy and ensure product availability.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Cleaned and stocked backroom to maintain organization of facility
Education
Associates - Criminal Justice
MacCormac College
Chicago, IL04.2014
High school Diploma - General Studies
Tilden Career Academy
Chicago, IL06.2012
Skills
- Achieved recruitment targets by streamlining human resources scheduling and inventory control Surpassed sales goals through strategic management of logistics and interviewing Enhanced payroll management, ensuring full compliance with employment and labor laws Improved customer service outcomes using Power BI for process enhancement Advanced project improvement initiatives with Microsoft Office expertise Implemented effective workplace policies, resulting in improved compliance and productivity Delivered successful project and program management, ensuring superior quality control
Timeline
Store Manager
Akira
08.2021 - Current
Administrative Assistant
TEKsystems
11.2019 - 08.2021
Assistant Store Manager
Sprint Corporation
10.2017 - 11.2019
Order Filler
Schneider
05.2014 - 09.2017
Logistics
Target Corporation
01.2012 - 05.2014
Associates - Criminal Justice
MacCormac College
High school Diploma - General Studies
Tilden Career Academy