JAG HEMLANI
Peoria,AZ
Summary
Driven individual with exemplary leadership skills and over 16 years of strong customer service experience. Started by managing family businesses from a very young age. Embodies a strong work ethic and has shown to be very reliable. Fast learner with a mind for numbers and a quick decision maker in adverse situations. Grew up in the business world with a childhood surrounded by business minded personalities. Personal experiences in setting up a successful business. Possess a wide range of knowledge over many different scopes and topics. Have traveled extensively which has broadened my ability to adapt to different personalities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
JPMorgan Chase
01.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Continually boosted branch production and consistently meeting all monthly and quarterly sales goals.
- Made it to National Achiever Conference in 1st 6 months
- As of August 2023 ranked #3 nationally In RB position.
Business Account Executive
Cox Business
05.2021 - 01.2022
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Established close relationships with new small business prospects.
- Developed strategy to combat increased competitive presence within territory.
- Researched potential customer markets thoroughly before beginning personal contacts.
Solutions Specialist
Verizon Wireless
04.2018 - 05.2021
- Managed and supported multiple retail business accounts
- Accurately processed customer transactions and create a great customer experience
- Developed strong relationships with customers and positioned products that would add value to their lifestyle
- Train new employees
- Made targeted product and service recommendations based on clients needs
- Troubleshoot customer devices and diagnosed malfunctions
- Increased efficiency by analyzing employee performance and ensuring adherence to training processes
System Specialist
Island Telecommunications And Engineering
01.2016 - 10.2017
- Managed set up of routers for DSL customers and oversaw relationships with business accounts
- Selected as a Core Team member for Island-wide Fiber Optics Project
- Answered calls related to internet troubleshooting, conducted in person troubleshooting, and conducted house calls for internet related issues.
- Set system metrics and thresholds to maintain proper operational continuity.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Manager
Hemlani Apartments
08.2013 - 09.2017
- Filled vacancies, collected rent, and dealt with tenant issues/concerns
- Handled Advertising and Marketing efforts
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Owner and Co-founder
Island Vibe
09.2015 - 05.2016
- Cooked and served customers
- Oversaw all Operational processes, budget creation, and cash handling
- Managed advertising and marketing efforts
Restaurant Floor Supervisor
Coral Ocean Point Golf Resort
09.2014 - 01.2016
- Took and delivered orders and handled cash
- Managed banquet, buffet, and party reservation set up
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Held team meetings to gain feedback, provide updates and set policies.
- Managed Inventory
Education
Google Project Management Certificate - Project Management
Certifications
USA07.2022
No Degree - Business Management
Guam Community College
Guam, USA2012
High School Diploma -
Saipan Southern High School
Saipan, USA05.2011
Skills
- Value Proposition
- Sales Forecasting
- Effective client upselling
- Strong decision making skills
- Team building
- Persuasive communication skills
- Financial strategy management
- Creative Thinking
- Marketing and Sales
- Rapport Building
Certification
Google Project Management Certificate
Timeline
Relationship Banker
JPMorgan Chase
01.2022 - Current
Business Account Executive
Cox Business
05.2021 - 01.2022
Solutions Specialist
Verizon Wireless
04.2018 - 05.2021
System Specialist
Island Telecommunications And Engineering
01.2016 - 10.2017
Owner and Co-founder
Island Vibe
09.2015 - 05.2016
Restaurant Floor Supervisor
Coral Ocean Point Golf Resort
09.2014 - 01.2016
Manager
Hemlani Apartments
08.2013 - 09.2017
Google Project Management Certificate - Project Management
Certifications
No Degree - Business Management
Guam Community College
High School Diploma -
Saipan Southern High School
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