Jesus Garcia

Bilingual (Spanish/English) client‑facing specialist with 10+ years of experience conducting intake conversations, gathering sensitive information, documenting case details, and guiding clients through structured processes. Known for empathy, accuracy, and clear communication. Strong background in high‑volume phone work, scheduling, administrative tasks, and trust‑building with diverse clients. Seeking a Legal Intake Specialist role where professionalism, organization, and client care are essential.

• Bilingual Spanish/English
• Excellent phone communication
• Empathy & trust‑building
• Interviewing prospective clients
• Gathering and documenting case information
• Evaluating client needs
• Scheduling consultations
• Strong people skills
• Handling sensitive conversations
• Managing multiple tasks
• Positive, friendly, professional demeanor
• High‑volume communication experience
• Administrative accuracy
• Researching client details (intake‑style)

Massage Therapist — Owner / Practitioner

Massage & Bodywork Practice — Oregon
2014–2024

• Conducted detailed intake conversations to understand client needs, gather relevant information, and document case notes accurately.
• Managed scheduling, appointment coordination, and follow‑up communication for a high‑volume client base.
• Explained processes, expectations, and next steps clearly and empathetically.
• Maintained confidential client records in compliance with state and professional standards.
• Provided bilingual Spanish/English communication to support diverse clients.
• Handled sensitive conversations with professionalism, active listening, and trust‑building.
• Managed administrative tasks including documentation, data entry, and workflow organization.

Heavy Equipment Mechanic

Metro Metal NW — Portland, OR
2023–2025

• Documented work orders, findings, and service details with precision and clarity.
• Communicated technical information to supervisors and team members in a structured, professional manner.
• Coordinated workflow priorities and scheduling in a fast‑paced environment.
• Maintained accurate records and ensured compliance with safety and operational standards.

Line Cook

Shari’s Café & Pies — Oregon
2014–2015

• Coordinated communication between kitchen and front‑of‑house teams to maintain smooth operations.
• Followed structured processes and maintained accuracy under pressure.
• Demonstrated strong teamwork, time management, and customer‑service awareness.

Heavy Equipment Mechanic — United States Marine Corps

2005–2009

• Produced detailed maintenance reports and communicated findings clearly to leadership.
• Maintained strict documentation standards and handled sensitive information responsibly.
• Developed discipline, accountability, and problem‑solving skills that translate directly to intake and client‑facing roles.

• Everest Institute — Pre‑License Certification, Massage Therapy (2016)
• United States Marine Corps — Heavy Equipment Mechanic Program (2005–2006)

• Microsoft Office
• Google Workspace
• Data Entry
• Documentation Tools
• Scheduling Systems
• Remote Communication Tools

• English — Native
• Spanish — Native/Bilingual
• Japanese — Elementary

Helping others, digital art and animation, creative writing, strategy games, learning new skills