Jiu Jitsu
Jagger VanHousen
Saint Augustine,FL
Work Preference
Summary
My name is Jagger VanHousen, and I am an IT Technician with 2 years of experience working for an IT management company, supporting a wide range of clients with a strong emphasis on healthcare organizations. I provide hands-on technical support including computer installation, networking, and remote troubleshooting for professionals in fast-paced environments. My experience includes working in settings that require strict attention to compliance, confidentiality, and industry standards such as HIPAA. I am currently pursuing a Bachelor’s degree in Cybersecurity at Southern New Hampshire University, having already earned an Associate’s degree in the same field. Recognized for my ability to learn quickly, adapt to new challenges, and maintain professionalism with clients, I am eager to continue growing my skills and contributing to a dynamic IT team.
Overview
4
4
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
IT Technician
LMIT
08.2024 - Current
- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
- Provided technical support for users, enhancing troubleshooting efficiency and user satisfaction.
- Installed and configured network equipment to maintain reliable connectivity across systems.
- Conducted routine maintenance on computers and peripherals to extend lifespan and functionality.
Lead Barback
Hurricanes Grill And Wings
07.2021 - Current
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Replaced empty kegs and soda syrups
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH 01.2024 - Current
Associate of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH 10.2021 - 10.2023
Skills
- Customer Service
- Desktop technical support
- Hardware installation
- Software configuration
- System administration
- Remote support
- IT documentation
- User training
- Teamwork and collaboration
Certification
- [Cybersecurity Professional Certificate], [Google] - [3 Months]
Accomplishments
Academic Awards and honorable Mentions
- Purple Belt in BJJ
- Blue Belt in BJJ
- Drone Air worthiness Certification
- Honor Roll 24EW3 [Winter Term|January-May 2024]
- President's List [Winter Term|January-May 2024]
- Honor Roll 24EW4 [Winter Term|January-May 2024]
Interests
Motorsports
Surfing
Photography
Quote
The difference between who you are and who you want to be is what you do.
Unknown