Jagmal King
Kissimmee
Summary
Motivated and detail-oriented IT professional with hands-on experience in system administration, technical support, account management, and network operations. Skilled in troubleshooting hardware and software issues, deploying new systems, managing Active Directory and Microsoft Azure accounts, and maintaining data integrity across multi-site environments. A fast learner with a strong work ethic, ready to quickly adapt to new technologies, and contribute to mission-critical IT operations. Committed to continuous learning, improving processes, and delivering reliable technical solutions in high-paced environments.
Overview
6
6
years of professional experience
Work History
Systems Administrator Assistant/IT Help Desk Technician
Accio community health service
Kissimmee
06.2024 - Current
- Administered and managed Active Directory accounts for over 200 users, including account creation, updates, deactivations, and permission controls across multiple sites.
- Monitored servers, PC systems, and network alerts, proactively addressing issues to ensure consistent system uptime and reliability.
- Installed, configured, and imaged laptops and workstations, including software deployment and necessary hardware upgrades (RAM, storage, and peripherals).
- Performed troubleshooting and maintenance for Windows operating systems, computer hardware, and network connectivity (including internet port configuration and management).
- Provided first-level support for networked and stand-alone systems, diagnosing and repairing system faults, and replacing hardware components where appropriate.
- Installed, tested, and maintained system software updates to ensure security compliance and system performance.
- Supported backup and restore operations for end-user systems, maintaining system integrity, and data availability.
- Conducted new hire orientation sessions for computer-based training (CBT), and initial system access.
- Managed and maintained IT operations across five locations throughout Central Florida, ensuring consistent IT support coverage.
IT Technician Manager
Gencare Resources
Orlando
04.2023 - 04.2025
- Troubleshot and resolved IT issues for staff, minimizing downtime and boosting productivity.
- Created Microsoft Azure accounts for new employees, managing device inventory for efficient onboarding.
- Configured and deployed new devices to ensure seamless transitions and operational readiness.
- Established and maintained a phone system while supporting network operations.
- Designed, built, and maintained SharePoint sites to centralize information access.
- Implemented system updates, managed backups, and disabled outdated accounts to enhance security.
IT Technical Support Specialist
Fun Spot America
Kissimmee
04.2019 - 05.2022
- Supported staff with IT troubleshooting to maintain smooth operations.
- Updated keycard access systems for enhanced security.
- Managed arcade game software and performed system updates.
- Created and maintained budgets for IT-related projects and equipment.
- Ensured data integrity through regular updates and backups on all park computers.
Education
Bachelor of Science - Information Technology
Valencia College
Kissimmee, FL05-2027
Certification -
New Horizon Computer Learning Center
Orlando, FL12-2022
High School Diploma -
Osceola High School
Kissimmee, FL05-2021
Skills
- Active Directory management
- Network troubleshooting
- System installation and configuration
- Technical and application support
- Data integrity management
- Effective communication
- Problem solving
- Organizational skills and email management
- LAN and WAN administration
- CompTIA A certified
- Office 365 administration
- Time management
- Website development and administration
- Experience with Wix and Jamf
- printer management
- Wi-Fi and phone service maintenance
- Email administration
- Group policy management
- Organizational skills
- Adaptability and flexibility
- Customer service
Timeline
Systems Administrator Assistant/IT Help Desk Technician
Accio community health service
06.2024 - Current
IT Technician Manager
Gencare Resources
04.2023 - 04.2025
IT Technical Support Specialist
Fun Spot America
04.2019 - 05.2022
Bachelor of Science - Information Technology
Valencia College
Certification -
New Horizon Computer Learning Center
High School Diploma -
Osceola High School
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