Open To Work
Jahaine Hill
Hillsboro,OR
Work Preference
Summary
Proven ability to drive operational efficiency and elevate service standards. Expertise in managing team performance and addressing customer feedback leads to enhanced guest satisfaction and loyalty. Strong organizational skills support effective scheduling, training, and performance monitoring to achieve business objectives.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Restaurant Manager
Burgerville
Aloha, OR
04.2024 - Current
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Delegated tasks to staff, monitored performance, and provided constructive feedback to enhance team efficiency.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Addressed patron complaints promptly and professionally, maintaining high customer service standards.
- Investigated and resolved complaints regarding food quality and service.
- Cultivated positive relationships with customers through excellent hospitality services.
- Utilized customer feedback to implement targeted strategies for service improvement.
- Monitored sales reports regularly to identify trends in customer preferences.
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
Restaurant Manager
Cracker Barrel
Rialto, CA
09.2021 - 02.2024
- Coordinated daily operations to facilitate smooth service and enhance customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Anticipated customer needs and responded promptly to enhance overall service experience.
- Implemented health and safety protocols to comply with regulations and standards.
- Managed inventory to ensure optimal stock levels and reduce waste.
Employee Training Coordinator
Cracker Barrel
Rocklin, CA
12.2020 - 03.2022
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
- Oversee day to day operations and plan shifts.
- Manage food cost and investigate potential problems and create a plan to access it.
- Manage schedules for over 80+ employees.
- Interview staff members and make decisions on people who would best fit the mission statement.
- Investigate guest concerns while making it right and inviting them back.
- Train new employees to company standards.
- Provided customer service by addressing inquiries and resolving issues.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Monitored budgets and payroll records to verify authorization of expenditures.
- Estimated food and beverage consumption to determine purchasing requirements.
- Counted money and made bank deposits.
Delivery Driver
Doordash
Anaheim, CA
08.2016 - 12.2021
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Server
Cracker Barrel
Victorville, CA
02.2019 - 12.2020
- Provided feedback to managers regarding employee performance during training courses.
- Advised management on strategies related to employee development initiatives.
- Pair employees with the right trainer to provide the best possible training.
Cook
Sonic's
Anaheim, CA
03.2015 - 03.2016
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Prepared meals following establishment recipes according to recipes set by establishment.
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
Education
Associate - Psychology
Cerritos College
CerritosSkills
- Supervisory skills
- Customer-oriented
- Staff scheduling
- Organization and prioritization
- Operations management
- Computer Knowledge
- Customer service
- Health compliance
- Sales analysis
- Cost management
- Performance monitoring
- Team building
- Conflict resolution
- Training development
- Quality assurance
- Time management
- Communication skills
- Problem solving
- Recipes and menu planning
- Purchasing and cost control
- Full service restaurant background
- Kitchen oversight
- Kitchen equipment operation and maintenance
- Adaptable
Certification
- ServSafe Management
- O.L.C.C
Awards
District Employee Of The Year 2019
Timeline
Restaurant Manager
Burgerville
04.2024 - Current
Restaurant Manager
Cracker Barrel
09.2021 - 02.2024
Employee Training Coordinator
Cracker Barrel
12.2020 - 03.2022
Server
Cracker Barrel
02.2019 - 12.2020
Delivery Driver
Doordash
08.2016 - 12.2021
Cook
Sonic's
03.2015 - 03.2016
Associate - Psychology
Cerritos College