Jahaira Lopez
Chicago,IL
Summary
Results-oriented Customer Service Representative with a proven track record of providing exceptional customer service. Skilled in active listening and problem-solving to effectively address customer inquiries and complaints. Demonstrated ability to build strong customer relationships and maintain a high level of customer satisfaction. Proficient in computer systems and applications, with expertise in data entry and order processing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Value City Furniture
Burbank, IL
10.2022 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Adhered to company policies and procedures while providing superior service.
- Logged details of customer service calls in computer system following correct protocols.
- Processed orders and detailed transaction information to customers.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Barista
Dunkin
Chicago, IL
04.2022 - 08.2022
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Retail Sales Associate
Burlington
Chicago, IL
12.2021 - 05.2022
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Memorized or referenced readily accessible information to relay to customers.
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Observed proper food handling procedures and upheld company policies and procedures.
- Warmed and served baked goods and pastry items to customers.
- Trained new baristas on company processes and product preparation.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Delivered exceptional customer service to guests.
- Cleaned and organized sales floor in accordance with company merchandising standards.
- Located merchandise on racks or shelves and delivered to customers.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
- Used POS system to process sales and refund transactions.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Handled customer complaints professionally and resolved issues promptly.
- Conducted weekly inventory checks to maintain accurate stock levels.
Education
High School Diploma -
Sarah E Goode STEM Academy
Chicago, IL05.2021
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Customer relations
- Call center experience
- Adaptability and flexibility
- Computer proficiency
- Decision-making
- Complaint handling
- Call center operations
- Problem resolution
- Product knowledge
- Payment processing
- Scheduling
- Order processing
- Data collection
- Paperwork processing
- De-escalation techniques
- Filing
- Multi-line phone talent
Certification
BLS CERTIFICATE
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Elementary
Timeline
Customer Service Representative
Value City Furniture
10.2022 - Current
Barista
Dunkin
04.2022 - 08.2022
Retail Sales Associate
Burlington
12.2021 - 05.2022
High School Diploma -
Sarah E Goode STEM Academy