Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahaira Martinez

Wernersville,PA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Engaged Specialist

Matrix Medical Network
Work From Home
03.2024 - Current
  • Analyzed patient data to identify trends and improve healthcare outcomes.
  • Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
  • Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs
  • Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success

Inventory Supervisor

WIS International Inventory Service
Reading, PA
02.2023 - 03.2024
  • Supervised inventory management processes to ensure accuracy and efficiency in stock control
  • Trained and mentored team members on inventory counting techniques and safety protocols
  • Implemented process improvements that enhanced accuracy of inventory records
  • Coordinated cycle counts and full inventory audits to maintain accurate stock levels

Manager

Claire's Stores
Whitehall, Pa
01.2021 - 02.2023
  • Led team to achieve operational efficiency through process improvements and effective staff training.
  • Developed and implemented strategic merchandising initiatives to enhance customer engagement and drive sales.
  • Evaluated store performance metrics, driving initiatives that improved overall profitability and customer satisfaction.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Mercy Credit Union
Bethlehem, PA
06.2019 - 01.2021
  • Assisted with account management, ensuring accurate updates and timely responses to member needs.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Assisted customers in navigating company website or online portal to facilitate self-service solutions where appropriate.

Education

Associate of Science - Medical Coding And Billing

Ultimate Medical Academy
Clearwater, FL
08-2025

High School Diploma -

Lincoln Leadership Academy
Allentown, PA
06-2016

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Technical troubleshooting
  • Teamwork and collaboration

Timeline

Engaged Specialist

Matrix Medical Network
03.2024 - Current

Inventory Supervisor

WIS International Inventory Service
02.2023 - 03.2024

Manager

Claire's Stores
01.2021 - 02.2023

Customer Service Representative

Mercy Credit Union
06.2019 - 01.2021

Associate of Science - Medical Coding And Billing

Ultimate Medical Academy

High School Diploma -

Lincoln Leadership Academy