Jahaira Noyola
Houston
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
Work History
Manager
Popeyes Chicken
Houston
07.2022 - 01.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Churches Chicken
Houston
07.2019 - 02.2022
- Conducted regular performance reviews for employees to identify areas of improvement
- Managed customer service inquiries and complaints in a timely manner.
- Help closed down the store for the night manage a shift on my own for night
Education
High School Diploma -
Aldine High School
Houston, TX05-2022
Some College (No Degree) - Human Resources Management
University of Houston
Houston, TXSkills
- Employee training
- Performance management
- Conflict resolution
- Customer service
- Team leadership
- Time management
- Training and development
- Multitasking Abilities
- Policy and procedure development
- Positive attitude
- Staff training
- Coaching and mentoring
- Problem-solving
- Problem-solving abilities
- Clear communication
- Self motivation
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Popeyes Chicken
07.2022 - 01.2023
Assistant Manager
Churches Chicken
07.2019 - 02.2022
High School Diploma -
Aldine High School
Some College (No Degree) - Human Resources Management
University of Houston