Summary
Overview
Work History
Skills
Accomplishments
Systemtools
Languages
Timeline
Generic

Jahaira Rodriguez

Sebastian,FL

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

5
5
years of professional experience

Work History

Account Manager II- SLED SW Region

Lumen Technologies
Remote, FL
06.2024 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Analyzed client data and identified opportunities for growth.
  • Negotiated contracts with clients to maximize profitability.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Assisted in developing pricing models based on competitor analysis.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.

Customer Engagement Advocate I- SLED

Lumen
Remote, FL
04.2023 - 06.2024
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Collaborated with other departments to ensure customer satisfaction.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Identified opportunities for cost savings while providing quality service to clients.
  • Reviewed customer requests and provided competitive quotes in a timely manner.

Customer Success Support

Lumen
Remote, FL
12.2020 - 04.2023
  • Support and assist the CSPs with escalations, document research, quote request, while maintaining SLA requirements, and lead projects with limited deadlines
  • Assigned to mentor new hires and fellow peers with training, product details, and processes

Sr. Lead Account Manager, AST

Lumen
Apopka, FL
12.2019 - 12.2020
  • Mentor, lead, and assist new hires and peers with product knowledge, opportunity/funnel growth, and document processing
  • Developed and implemented strategies to increase customer satisfaction and retention.
  • Analyzed sales performance reports to identify trends and opportunities for improvement.
  • Conducted regular meetings with clients to discuss their needs, goals, and objectives.
  • Developed training programs for account managers to ensure they have proper knowledge of products and services offered by the company.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

Account Manager I, AST

CenturyLink
Apopka, FL
06.2019 - 12.2019
  • Developed and implemented strategies to increase customer satisfaction and retention.
  • Analyzed sales performance reports to identify trends and opportunities for improvement.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Worked with fellow sales team members to achieve group targets.

Skills

  • Preparing contracts
  • Contract Negotiation
  • Competitive product reviews
  • Sales Development
  • Client Relations
  • Account Management
  • Cross-Functional Collaboration
  • CRM proficiency

Accomplishments

  • Increased Revenue by 81% 2023- CA
  • Sr Lead role within 6 months of hire.
  • MVP Award for Sales
  • Recognized as Employee of the Month 2022, 2021, 2019, 2015, 2014

Systemtools

  • Microsoft Office (Word, Excel, PowerPoint)
  • Salesforce
  • CLM
  • Scenario Manager
  • Gainsight
  • Fusion
  • IFO

Languages

Spanish
Limited

Timeline

Account Manager II- SLED SW Region

Lumen Technologies
06.2024 - Current

Customer Engagement Advocate I- SLED

Lumen
04.2023 - 06.2024

Customer Success Support

Lumen
12.2020 - 04.2023

Sr. Lead Account Manager, AST

Lumen
12.2019 - 12.2020

Account Manager I, AST

CenturyLink
06.2019 - 12.2019

Similar Profiles

CREATE PROFILE
Jahaira Rodriguez