Jahaira Saldana
Kissimmee,FL
Summary
Dynamic leader with a proven track record , enhancing customer satisfaction and streamlining operations. Expert in conflict management and bilingual communication, I excel in fostering team unity and driving operational excellence. Achieved a significant increase in custumersloyalty through innovative service strategies and meticulous problem-solving.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Burlington Coat Factory Department Store
FL, United States
02.2024 - Current
- Experienced in performing and directing customer service in multiple store functions.
- Assisting in various store cash office responsibilities.
- Maintained up-to-date knowledge of store policies and procedures.
- Excelled in providing the highest level of customer satisfaction and support.
- I opened and closed the store, which included counting cash drawers and making bank deposits.
- Implemented quality control measures to uphold company standards.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Liaised with other departments, including sales and IT, to ensure the smooth functioning of all activities related to customer service and store operations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated and authenticated returns, exchanges and voids.
Administrative Assistant
Festiva orlando resort / West Point park apartment
Kissimmee, United States
01.2018 - 12.2023
- Answered telephones and emails in a prompt manner, taking messages and transferring calls
- Trained guest services agent on resort etiquette and procedures
- Scheduled appointments and meetings for resort staff
- Updated calendars to reflect staffing changes and special office events
- Arranged weekly staff meetings
- Prepared invoices, memos, and other reports
- Handled mail, email, and faxes
- Performed basic bookkeeping
- Maintained electronic and paper databases and filing systems with utmost accuracy
- Purchased office and resort supplies and managed stock room inventory
- Produced and distributed correspondence memos, letters, faxes and forms to office and resort personnel
- Assisted in the preparation of regularly scheduled reports for clients and guests
- Submitted and reconciled office and resort expense
- Provided information to clients and guests by answering general questions and requests
- Took dictation and typed the reports accurately and efficiently
- Ensured operation of equipment by completing preventive maintenance requirements; Called for repairs when needed
- Carried out administrative duties such as filing, typing, copying, binding
Front Desk Agent
Quality Inn
Kissimmee, United States
01.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Kept accounts in balance and ran daily reports to verify totals
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Resolved issues in timely and professional manner with knowledgeable and friendly service
Greeter
Wyndham Vacation Resorts Inc
Kissimmee, United States
06.2018 - 09.2018
- Maintain a positive attitude at all times with everyone you come in contact with
- After guest checks in, provide a great welcome experience while introducing them to the marketing representative
- Ensure every introduction is marked as an accountable lead for marketer
- During shift, ensure that every guest that checks in is connected to a marketing representative
- Answer calls and guest questions in a professional manner
Education
Hight school graduates -
Manhattan high school
09.2013
Administrative assistant -
Wake community collage
Skills
- Organizational Skills
- Customer Satisfaction
- Training
- Guest Service
- Front Office
- Front Desk
- Customer Service
- Reception
- Recruiting
- Assistant Manager Experience
- Tax Experience
- Interviewing
- Conflict Management
- Accounts Payable
- Bookkeeping
- Administrative Experience
- Management
- Bilingual
- Spanish
- Talent Acquisition
- Microsoft Access
- English
- Time Management
- Problem-Solving
- Office Administration
- Communication
- Scheduling
- Data Entry
- Report Preparation
Languages
- English
- Spanish
Timeline
Customer Service Supervisor
Burlington Coat Factory Department Store
02.2024 - Current
Greeter
Wyndham Vacation Resorts Inc
06.2018 - 09.2018
Administrative Assistant
Festiva orlando resort / West Point park apartment
01.2018 - 12.2023
Front Desk Agent
Quality Inn
01.2018 - 04.2019
Hight school graduates -
Manhattan high school
Administrative assistant -
Wake community collage
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