Delivered 1:1 behavioral therapy using Applied Behavior Analysis (ABA) under the supervision of a BCBA.
Collected, documented, and analyzed behavioral data to monitor client progress.
Assisted clients in developing social, communication, and adaptive living skills.
Implemented individualized behavior intervention plans with consistency and accuracy.
Collaborated closely with families and multidisciplinary teams to support treatment goals.
Maintained confidentiality and adhered to ethical and professional standards in all sessions.
Server
Ameristar Casinos, Inc.
Council Bluffs, IA
09.2024 - 01.2025
Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
Managed cash transactions accurately and efficiently using POS system.
Assisted in training new servers on menu knowledge, service standards, and POS system operation.
Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours.
Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery.
Barista/Shift Lead
Starbucks
Council Bluffs, IA
03.2020 - 08.2024
Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction.
Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew.
Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients.
Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols.