Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Linkedin Profile
Languages
Timeline
Generic

Jahan Uddin

Colonie,NY

Summary

Dynamic and results-oriented Cybersecurity Major with a robust skill set encompassing Penetration Testing, Incident Response, Data Protection, and Security Analytics. Possessing a keen aptitude for analytical and critical thinking, I am adept at making informed decisions in high-pressure situations. My proficiency extends to Data Entry, ensuring meticulous attention to detail, and excellent communication skills, both verbal and written. Well-versed in Information Security, IT Risk Management, and adept in project planning and quality assurance. Additionally, my technical expertise includes software development with a focus on HTML and XML. Eager to contribute my skills and knowledge to a challenging role in Cybersecurity, combining a passion for the field with a proven track record of success.

Overview

4
4
years of professional experience

Work History

Help Desk Associate

Amazon
12.2023 - Current
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Streamlined help desk processes for quicker response times to support requests.
  • Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
  • Reduced call handle time with effective communication and problem-solving skills.

Security Intern

GreyCastle Security
05.2023 - 08.2023
  • Collaborated with IT team members to optimize network security, reducing the risk of unauthorized access and data breaches.
  • Assisted in developing comprehensive incident response plans for potential cybersecurity threats, ensuring rapid recovery and minimal downtime.

Guest Services

Target
11.2021 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Front Store Associate

Walgreens
09.2019 - 08.2021
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High school diploma or GED -

Colonie Central High School

Bachelor of Science - Cybersecurity

University At Albany
Colonie, NY
06.2026

Skills

  • Penetration Testing
  • Incident Response
  • Data Protection
  • Security Analytics
  • Analytical and Critical Thinking
  • Analytical Thinking
  • Data Entry
  • Excellent Communication
  • Verbal Communication
  • Research
  • Decision-Making
  • Project Planning
  • Quality Assurance
  • Software Development
  • HTML and XML
  • Information Security
  • IT Risk Management
  • Social Media Marketing
  • Business Correspondence

Personal Information

Willing To Relocate: Anywhere

Linkedin Profile

https://www.linkedin.com/in/jahan-uddin-5207ab260/

Languages

English
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Help Desk Associate

Amazon
12.2023 - Current

Security Intern

GreyCastle Security
05.2023 - 08.2023

Guest Services

Target
11.2021 - 12.2022

Front Store Associate

Walgreens
09.2019 - 08.2021

High school diploma or GED -

Colonie Central High School

Bachelor of Science - Cybersecurity

University At Albany
Jahan Uddin