Jahana Lee
Thibodaux,LA
Summary
More than 15 years of work experience, two years of management . Also, training in Patient Care Technician. I have considerable experience for a person of my age. I have worked in a variety of jobs dealing with large numbers of people and deadlines pressures. My studies have also been far more hands- on and practical than those of most schools, so I have a good working knowledge of the current procedures. I am also a hard worker and I approach my work with pride, good communication, and self-motivated. I do what it takes to get the job done.
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Team Leader Manager
Sam's Club
Houma
08.2022 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Tire Specialist
Sam's Club
Houma, LA
02.2016 - 08.2022
- Handled warranty claims efficiently, liaising with manufacturers when necessary to ensure prompt resolution of customer concerns regarding defective products or services received at our facility.
- Performed comprehensive tire inspections to diagnose issues and recommend appropriate solutions.
- Educated customers on preventative maintenance techniques for their tires, resulting in fewer return visits for repairs or replacements due to improper care.
- Assisted in the training and onboarding of new employees, sharing knowledge and expertise to ensure their success within the company.
Wireless Sales Associate
Sam's Club
Houma, LA
03.2013 - 02.2016
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
Cashier
Walmart
Houma, LA
04.2010 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Academy Sports And Outdoors
Houma
04.2009 - 07.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Retail Sales Associate
Target
Houma
10.2006 - 11.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
South Central Louisiana Technical College
Thibodaux, LA05.2011
Diploma -
Thibodaux High School
Thibodaux, LA05.2008
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Remote Team Management
- Employee Scheduling
- Performance Coaching
- Performance Appraisal
- Team Leadership
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Performance Evaluations
- Training and Development
Timeline
Team Leader Manager
Sam's Club
08.2022 - Current
Tire Specialist
Sam's Club
02.2016 - 08.2022
Wireless Sales Associate
Sam's Club
03.2013 - 02.2016
Cashier
Walmart
04.2010 - 08.2010
Cashier
Academy Sports And Outdoors
04.2009 - 07.2009
Retail Sales Associate
Target
10.2006 - 11.2008
South Central Louisiana Technical College
Diploma -
Thibodaux High School