Jahaziel Rivera-Diaz
Saint Johns,FL
Summary
Proven leader at Taco Bell, adept in cash handling and employee training, significantly reduced financial discrepancies. Excelled in fostering team performance and maintaining high customer satisfaction through effective complaint resolution and resource management. Demonstrates exceptional interpersonal skills and decision-making abilities, ensuring operational excellence and brand loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Taco Bell
Loveland, OH
10.2022 - 05.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Loveland High School
Loveland, OH05.2023
Skills
- Industry Expertise
- Employee Training
- Cash Handling
- Opening and closing procedures
- Accurate money handling
- Decision-Making
- Handling Customer Complaints
- Relationship Building
- Interpersonal Skills
- Workplace Safety
- Team Management
Certification
- Certified [Shift leader], [CTI Restuarant] - [2022-2024]
Languages
Spanish
Full Professional
Timeline
Shift Leader Manager
Taco Bell
10.2022 - 05.2024
High School Diploma -
Loveland High School