Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahdaija Golbourne

Albany,GA

Summary

Detail-oriented professional with 4+ years of experience in customer service, food service, and administrative support. Skilled at providing exceptional customer experiences, streamlining processes, and managing inventory. Seeking a Customer Support role where I can leverage my skills in problem-solving, multitasking, and relationship building to drive client satisfaction and operational success.

Overview

7
7
years of professional experience

Work History

Sr. Customer Service Representative

Root Insurance
04.2025 - 07.2025
  • Provided high-quality customer support by resolving policy inquiries, processing cancellations and reinstatements, and addressing customer concerns with empathy and professionalism.
  • Achieved a high customer satisfaction rating through efficient problem-solving and clear communication.
  • Collaborated with cross-functional teams to streamline service processes, improving response times by 15%.
  • Maintained accurate customer records and ensured compliance with industry regulations.

GA Food Service Worker

MCCS (Globe and Anchor)
04.2022 - 04.2025
  • Delivered friendly and efficient customer service while managing high-volume food orders for 50+ clients daily.
  • Ensured compliance with food safety standards, maintaining a 100% safety and sanitation record.
  • Monitored inventory and proactively restocked supplies, preventing shortages during peak hours.
  • Maintained a clean, organized work environment, contributing to increased team productivity and customer satisfaction.

GA Assistant Intern

Bodied By Almighty LexiG
01.2024 - 01.2025
  • Maintained executive schedules, improving time management efficiency by 20% through effective organization.
  • Assisted with invoice management, report preparation, and streamlined resource allocation.
  • Enhanced business operations by implementing record-keeping systems that reduced administrative errors.
  • Supported management by delivering timely data-driven insights and coordinating client communications.

MO Food Service Worker

Dunkin Donuts
06.2021 - 08.2021
  • Greeted customers and processed orders efficiently, contributing to a 10% improvement in customer satisfaction scores.
  • Restocked inventory, prepared workstations, and ensured adherence to food safety and hygiene standards.
  • Fostered positive customer relationships by providing attentive and personalized service.

Food Service Worker

CHARLEYS
10.2018 - 04.2019
  • Prepared and served customized meals while addressing individual customer preferences and dietary needs.
  • Maintained a clean and safe kitchen environment, resulting in consistent compliance with food safety standards.
  • Improved efficiency by monitoring and reporting low stock items to ensure uninterrupted operations.

Education

Bachelor of Science - Health and Human Performance

Albany State University
Albany, GA
05.2024

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Database maintenance
  • Account management
  • Escalation management
  • De-escalation techniques
  • Customer service

Timeline

Sr. Customer Service Representative

Root Insurance
04.2025 - 07.2025

GA Assistant Intern

Bodied By Almighty LexiG
01.2024 - 01.2025

GA Food Service Worker

MCCS (Globe and Anchor)
04.2022 - 04.2025

MO Food Service Worker

Dunkin Donuts
06.2021 - 08.2021

Food Service Worker

CHARLEYS
10.2018 - 04.2019

Bachelor of Science - Health and Human Performance

Albany State University

Similar Profiles

CREATE PROFILE
Jahdaija Golbourne