Jaheim Sam
Hyattsville
Summary
Dynamic IT and customer support professional with extensive hands-on experience at Geek Squad and Best Buy, specializing in device diagnostics, troubleshooting, and exceptional customer service. Expertise includes providing in-person assistance to identify issues, guiding customers through solutions, and coordinating repairs, particularly for Apple products such as MacBook, iMac, and iPad. Proven leadership as a Shift Lead involves managing store operations, overseeing cash handling, and effectively resolving customer escalations. Strong communication and organizational skills were further honed as Communication Vice President, coordinating announcements and leading meetings while fostering a seamless flow of information.
Overview
2
2
years of professional experience
Work History
Geek Squad Technician
Best Buy
02.2025 - Current
- Collaborated with engineers to develop solutions for complex technical problems.
- Repaired and replaced malfunctioning parts in machinery.
- Achieved exceptional levels of customer satisfaction through timely completion of projects.
- Provided in-person support for customers experiencing technical difficulties.
- Conducted diagnostic tests to identify issues and determine necessary repairs.
Apple Computing Sales Representative
Best Buy
12.2025 - Current
- Provided expert advice on Apple MacBook, iMac, and iPad options to enhance customer satisfaction and meet financial considerations.
- Demonstrated macOS Airdrop and iCloud functionalities to facilitate customer comprehension of the ecosystem.
- Facilitated device setup for customers, focusing on account updates and tailored personalization features.
- Provided detailed explanations of various model storage options to enhance understanding of performance levels.
- Drove sales performance for Apple accessories and protection plans to enhance customer satisfaction.
- Provided comprehensive guidance on AppleCare services to ensure optimal coverage for customer usage.
- Ensured apple displays remained clean and organized, aligning with established brand standards.
- Researched and evaluated new Apple products and features using Sales Coach to ensure accurate and relevant advice for clients.
Shift Leader
Best Buy
02.2026 - Current
- Achieved seamless store operations through effective management of opening and closing tasks. Secured cash assets and delivered accurate end-of-day financial reports. Enhanced operational efficiency by refining daily reporting processes.
- Executed cash management processes to ensure accuracy in drawer counts, timely deposits, and secure safe control.
- Facilitated smooth operational flow on the sales floor, effectively managing busy shifts.
- Oversaw team strategies aimed at decreasing wait times and fostering a positive customer service experience.
- Resolved customer concerns and facilitated escalations to enhance service quality.
- Coordinated efforts between Geek Squad and sales departments to optimize checkout efficiency during peak hours.
- Trained staff on effective communication of membership credit offers to improve client interaction and satisfaction.
- Conducted hands-on training for new employees, focusing on POS system operations and maintaining high service standards.
Sales Advisor
Best Buy
10.2024 - 12.2025
- Delivered exceptional customer service, enhancing overall shopping experience and satisfaction.
- Assisted customers in product selection, providing personalized recommendations based on needs and preferences.
- Conducted product demonstrations, effectively showcasing features and benefits to drive sales engagement.
- Collaborated with team members to maintain store organization and merchandising standards, optimizing visual displays.
Communication Vice President
Beta Theta Pi
07.2024 - 01.2025
- Coordinated all fraternity communications and managed official announcements
- Organized and led meetings, ensuring clear information flow between members
- Developed and distributed newsletters and event updates
- Handled social media accounts to promote fraternity events and achievements
- Fostered relationships with alumni and campus organizations through regular outreach
- Addressed member concerns and facilitated conflict resolution within the group
Social Media Manager
PassCS
04.2024 - 07.2025
- Maintained consistent brand voice throughout all digital communications.
- Scheduled posts using social media management tools for optimal timing.
- Identified trending topics and incorporated them into content creation efforts.
- Coordinated multi-platform campaigns for product launches or special promotions.
- Collected user-generated content UGC for sharing across channels.
- Implemented targeted advertising campaigns to reach specific audience.
- Created engaging content, including text, images, and videos.
- Analyzed competitor activity on social media channels to identify areas for improvement.
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA05-2027
Skills
- Efficiently diagnosed and fixed devices during shifts
- Achieved over 95 percent customer satisfaction
- Maintained zero backlog during peak times
- Achieved certification as an Apple Champion
- Awarded Best Apple Champion title in the month of April
- Engaged in Apple Excellence Program
- Achieved high sales performance for Mac and iPhone across three quarters
- Secured the highest paid memberships in store
- Engineered a custom AI solution for a project
- Experienced in programming with Python, Java, and HTML
LANGUAGE
Japanese - Conversational
English - Native
Timeline
Shift Leader
Best Buy
02.2026 - Current
Apple Computing Sales Representative
Best Buy
12.2025 - Current
Geek Squad Technician
Best Buy
02.2025 - Current
Sales Advisor
Best Buy
10.2024 - 12.2025
Communication Vice President
Beta Theta Pi
07.2024 - 01.2025
Social Media Manager
PassCS
04.2024 - 07.2025
Bachelor of Science - Information Technology
George Mason University