Marc Dejesus
Paterson,NJ
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
3
3
years of professional experience
Work History
Geek Squad Technician
Best Buy
09.2023 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
Sales Associate
DSW Shoe Warehouse
06.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Computer Science
Montclair State University
05.2027
High School Diploma -
Passaic County Technical Institute
06.2023
Skills
- Project Management
- Customer Relationship Management
- Software Troubleshooting
- Attention to Detail
- Reports and Documentation
- Project Analysis
- Installation and Repair
- Mechanical Knowledge
- Equipment Maintenance
Timeline
Geek Squad Technician
Best Buy
09.2023 - Current
Sales Associate
DSW Shoe Warehouse
06.2021 - 08.2023
Bachelor of Science - Computer Science
Montclair State University
High School Diploma -
Passaic County Technical Institute