Jahfee Lacy

• Evaluated property damage claims to determine coverage and settlement amounts.
• Conducted on-site inspections to assess damages and gather necessary documentation.
• Collaborated with policyholders to explain claims process and address inquiries.
• Utilized Xactimate software for estimating repair costs and claim evaluations.

• Operated crane equipment to transport heavy materials efficiently and safely.
• Conducted pre-operation inspections to ensure compliance with safety standards.
• Collaborated with team members to coordinate lift plans and enhance workflow efficiency.
• Assisted in training new operators on safety protocols and equipment operation procedures.

• Presented evidence at legal proceedings and produced reports and other documents as evidence.
• Minimized financial exposure by identifying potential fraud indicators during claim investigations and promptly reporting findings to superiors.
• Leveraged strong analytical skills to identify potential subrogation opportunities, contributing to the recovery of funds and reduction of claim expenses.
• Settled claims after determining clients coverages, liability and authority levels.

• Provided expert guidance on policy interpretations, ensuring compliance with industry standards.
• Mentored junior adjusters in best practices for effective claim handling and customer service.
• Streamlined workflows by implementing process improvements, enhancing efficiency in claim processing.
• Developed training materials for staff, focusing on regulatory updates and procedural changes.

• Evaluated property damage claims to determine coverage and settlement amounts.
• Collaborated with policyholders and contractors to facilitate timely claim resolutions.
• Conducted thorough investigations of claims, documenting findings and recommendations.
• Utilized claims management software to track progress and maintain accurate records.

Order filler and forklift driver.

Sent inspection assignments for the outside adjusters.