Jahid Hasan
Elmhurst
Summary
Dynamic customer service professional with extensive experience at Le Pain Quotidian, excelling in conflict resolution and team building. Proven track record in enhancing customer satisfaction and streamlining operations, while effectively managing cash handling and inventory. Committed to delivering exceptional service and fostering a positive dining experience.
Overview
6
6
years of professional experience
Work History
Server
Le Pain Quotidian
Manhattan
09.2024 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Provided superior customer service at all times.
- Provided excellent customer service when delivering goods.
- Provided customer service assistance when required.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Upheld high standards of sanitation in accordance with health department regulations.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Greeted patrons and provided excellent customer service.
Cashier
Le Pain Quotidian
Manhattan
06.2019 - 11.2022
- Offered customers carry-out service at completion of transaction.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted customers with locating items within the store when requested.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Welcomed customers, offering assistance to help find store items.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Associate of Science -
Newtown High School
Queens, NY06-2020
High School Diploma -
Dhaka Shish Board School And College
Bangladesh11-2017
Some College (No Degree) -
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Sales reporting
- Employee training
- Inventory management
- Conflict resolution
- Cash handling
- Quality assurance
- Time management
- Account management
- Team building
- Workflow optimization
- Verbal and written communication
Timeline
Server
Le Pain Quotidian
09.2024 - Current
Cashier
Le Pain Quotidian
06.2019 - 11.2022
Associate of Science -
Newtown High School
High School Diploma -
Dhaka Shish Board School And College
Some College (No Degree) -
LaGuardia Community College
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