JAHIDI PENNIE
Houston
Summary
Developed strong communication and problem-solving skills in a fast-paced service environment. Demonstrated ability to efficiently manage and resolve customer inquiries while maintaining a high standard of service. Known for a friendly, empathetic approach and a strong understanding of customer needs, conflict resolution, and relationship-building to support customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tailored Brands Inc.
2025.05 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Utilized many different internal systems to help with work flow some common ones such as Microsoft Word & Microsoft Excel.
- Coordinated closely with FedEx to track shipments and ensure on-time order delivery.
- Adapted quickly to shifts in product knowledge, ensuring effective support for diverse customer needs.
- Demonstrated strong judgment in customer service by promptly authorizing replacements, processing refunds, and resolving concerns.
- Managed high-volume calls while maintaining professionalism and composure under pressure.
Marketing Intern
LICI Scaled Solutions Consulting
2024.05 - 2025.01
- Assisted in organizing promotional events and marketing campaigns to increase the brand's awareness.
- Assisted in coordinating social media postings on their most used channels such as Facebook, Instagram, & Linkedin.
- Conducted market research on how to expand the brand's awareness & sector out to more channels & people.
- Monitored online conversations related to brand and product mentions.
- Managed email lists using a CRM system.
Education
Bachelor of Business Administration - Marketing
C.T Bauer College of Business, University of Houston
Houston, Texas05.2024
Associate of Arts - Business
San Jacinto College
Houston, Texas12.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Excel
Timeline
Customer Service Representative
Tailored Brands Inc.
2025.05 - Current
Marketing Intern
LICI Scaled Solutions Consulting
2024.05 - 2025.01
Associate of Arts - Business
San Jacinto College
Bachelor of Business Administration - Marketing
C.T Bauer College of Business, University of Houston
Honors And Awards
- Dean's List at San Jacinto College, Fall 2021, Spring 2021, Fall 2020
- Dean's List at C.T. Bauer College of Business, University of Houston, Spring 2024, Fall 2023, Spring 2023, Fall 2022, Spring 2022
- Graduated cum laude
Projects
Collaborated with peers to replicate a sales pitch to persuade potential clients Conducted surveys to gather data for targeted marketing strategies Led research efforts and delivered compelling presentations with positive feedback from peers and faculty
Skills
- Skilled in creating engaging content for blogs, social media, and email campaigns
- Knowledgeable in designing and executing email marketing campaigns
- Strong ability to conduct market research and analyze consumer behavior
- Excellent written and verbal communication skills
- Capable of managing multiple projects and meeting deadlines
- Advanced skills in Word, Excel, and PowerPoint
- Strong analytical and problem-solving abilities
- Effective team player with experience working in collaborative environments
Activities
- American Marketing Association, Director of Operations, Fall 2023 - Spring 2024
- Business Consulting Organization, Marketing Director, Fall 2022 - Spring 2024
- SHRM, Community Service Director, Fall 2022 - Spring 2024
- Emerging Leaders Academic Success Program (ELASP), Member, San Jacinto College, Fall 2020
- Student Christian Club, President, Fall 2019 - Fall 2021