Jahir Mata
Seagoville
Summary
Dynamic manager with a proven track record at Fit Factory Grill & Smoothie, excelling in customer service and team leadership. Enhanced operational efficiency through streamlined inventory processes and effective training programs. Skilled in complex problem-solving and relationship building, driving customer engagement and satisfaction while fostering a motivated team environment.
Overview
5
5
years of professional experience
Work History
Manager
Fit Factory Grill & Smoothie
Mesquite, TX
11.2021 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented training programs, enhancing team performance and customer service skills.
- Developed promotional strategies, increasing customer engagement and sales.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Crew Member
Chipotle
Mesquite, TX
03.2021 - 11.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated food preparation equipment safely, maintaining high standards of cleanliness and hygiene.
- Collaborated with team members to manage workflow during peak hours, enhancing operational efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Associate of Arts - Law
Dallas College
Dallas, Texas, TX05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Martial Arts
- High-Intensity Interval Training
- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Running
Timeline
Manager
Fit Factory Grill & Smoothie
11.2021 - Current
Crew Member
Chipotle
03.2021 - 11.2021
Associate of Arts - Law
Dallas College