Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jahir Montiel

Houston

Summary

Outside of work, my foundation in teamwork and leadership was built through high school athletics, including soccer, track, and cross country. These experiences taught me the value of discipline, accountability, communication, and working toward shared goals, while also developing the ability to perform independently. As a top runner, I led by example, motivated teammates, and shared strategies to help others improve which are skills that continue to shape my professional mindset and approach to teamwork. Today I currently work as a Store Manager, overseeing daily operations to ensure efficient performance and a high-quality customer experience. My responsibilities include setting goals, managing inventory, scheduling, implementing company guidelines, and creating store advertisements. I take a hands on approach by staying actively involved with customers, focusing on personalized, trust-driven service. By actively listening, learning customer needs, and remembering details such as names and preferences, I build strong relationships that encourage loyalty while recommending solutions aligned with each customer’s budget and goals.

Overview

4
4
years of professional experience

Work History

Sales Associate

Cricket Wireless
02.2022 - Current
  • Built strong, repeat customer relationships by remembering customer names, preferences, and personal goals, creating a welcoming environment that encouraged loyalty, referrals, and long-term engagement.
  • Delivered personalized, consultative sales experiences by actively listening to customer needs and recommending solutions that aligned with their usage, budget, and interests, consistently driving upgrades and add-on sales.
  • Created meaningful one-on-one customer interactions by establishing a genuine personal connection during every visit, ensuring customers felt valued, understood, and confident in their purchasing decisions.
  • Resolved customer questions and concerns with empathy and professionalism, turning service issues into positive experiences while reinforcing trust and satisfaction.
  • Supported daily sales operations by maintaining a strong presence on the sales floor, setting a customer-first example through consistent service quality, sales conversations, and follow-through.

Loan Officer Assistant

Speedy Cash Loans
11.2023 - 12.2024
  • Delivered personalized, relationship-driven service by guiding customers through the loan application process, remembering client names, financial needs, and prior interactions to create trust and long-term customer relationships.
  • Educated customers on loan products, terms, fees, and repayment options in clear, compliant language, ensuring informed decision-making while identifying opportunities to responsibly match customers with appropriate financial solutions.
  • Assisted with legally required loan documentation and disclosures, reviewing contracts with customers, verifying identity and required information, and ensuring signatures were completed accurately and in accordance with regulatory standards.
  • Maintained strict attention to compliance, confidentiality, and documentation accuracy, supporting audit readiness and protecting sensitive customer financial information at all times.
  • Supported sales and customer service goals by balancing efficiency with empathy—handling high-volume transactions, addressing questions or concerns, and reinforcing a positive, trustworthy experience throughout the lending process.

Education

Associates Of Business - Accounting

Houston City College
Online
05-2028

High School Diploma -

Hastings High School
Houston, TX
05-2022

Skills

  • Relationship Building & Client Retention
  • Personalized Customer Engagement
  • Customer Issue Resolution
  • Loan Application Assistance
  • Contract Review & Client Signatures
  • Financial Product Education
  • Payment Terms & Disclosure Explanation
  • Identity Verification & Documentation
  • Consumer Protection Standards
  • Confidential Data Handling
  • Documentation Accuracy
  • Audit Readiness Support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Loan Officer Assistant

Speedy Cash Loans
11.2023 - 12.2024

Sales Associate

Cricket Wireless
02.2022 - Current

Associates Of Business - Accounting

Houston City College

High School Diploma -

Hastings High School