Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
References
Timeline
Jahirul Islam

Jahirul Islam

Albany,NY

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

6
6
years of professional experience
4
4
Certification

Work History

IT Support Specialist

USBD Tech
01.2023 - Current
  • Proficiently resolved hardware malfunctions like system crashes, peripheral failures, and software issues such as compatibility conflicts and malware infections
  • Installed, configured, and maintained operating systems, applications, and peripherals for clients
  • Delivered tech support via in-person, phone, and email, guiding users and educating on best practices to keep their device functional and secure
  • Contributed to the development of support documentation and knowledge base articles to streamline issue resolution

Peer Educator

University at Albany
01.2023 - 05.2023
  • Demonstrated leadership skills by serving as a peer educator for a Python course, effectively enhancing my own programming proficiency while guiding and mentoring fellow students
  • Brainstorm ways to help students understand the instructions and tasks given to them at hand
  • Enhanced time management abilities by proactively preparing to provide exceptional service to students, resulting in more efficient and effective workflows

Manager

Halal BBQ House
05.2021 - 01.2023
  • Managed restaurant scheduling to ensure smooth operations and keep employees on track
  • Recruited suitable employees, established links with each potential hire to see who is best fit
  • Handled emergency situations by filling in for absent employees and fulfilling multiple roles on short notice
  • Procured restaurant inventory by placing orders and managing supply levels

Cashier

Halal Meat Market
02.2018 - 05.2021
  • Handled customer transactions and provided quality customer service
  • Provided technical help by troubleshooting internet connectivity and fixing minor POS issues
  • Cultivated strong relationships with customers to enhance sales and ensure customer satisfaction

Education

Bachelor of Science - Cybersecurity

University At Albany, SUNY, Albany, NY
05.2023
  • 3.49 GPA
  • Minor: Emergency Preparedness, Homeland Security and Cybersecurity (EHC)
  • Capstone Project: Crossover Search Website Optimization Guidance
  • Research Project: The Policy Behind 5G Network Slicing

Skills

  • Microsoft Office
  • Java
  • Python
  • HTML
  • CSS
  • SQL
  • WordPress
  • Desktop support

Certification

  • Cisco Introduction to Cybersecurity
  • Cisco Junior Cybersecurity Analyst Career Path
  • Cisco Python Essentials 2
  • Cisco Network Technician Career Path

Accomplishments

  • Dean’s List 2019-2022
  • The Douglas Lincoln Scholarship
  • Dr. Seth Spellman Jr. Academic Achievement Award

Languages

Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working

References

Available upon request

Timeline

IT Support Specialist - USBD Tech
01.2023 - Current
Peer Educator - University at Albany
01.2023 - 05.2023
Manager - Halal BBQ House
05.2021 - 01.2023
Cashier - Halal Meat Market
02.2018 - 05.2021
University At Albany, SUNY - Bachelor of Science, Cybersecurity

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Jahirul Islam