JahKeanah Hart
Jacksonville,FL
Summary
Compassionate and dedicated professional with experience enhancing patient satisfaction through effective communication and behavioral health support. Proven ability in classroom management and curriculum design, fostering engaging and supportive learning environments. Skilled in CPR and First Aid, with a strong commitment to child care and development. Recognized for problem-solving, communication, and leadership skills, while remaining dedicated to continuous learning, adaptability, and contributing to team success through hard work and a positive attitude.
Overview
10
10
years of professional experience
Work History
Lead Mental Health Technician
Riverpoint Behavioral Health
Jacksonville Florida
05.2023 - Current
- Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
- Supported family members in understanding their loved one''s mental health condition through clear explanations of diagnoses, treatment options, and available resources.
- Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
Teacher
Tiny Hands Daycare
Jacksonville, FL
08.2021 - 2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Teacher
On Our Way Daycare
Jacksonville, FL
08.2019 - 02.2020
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Customer Service Representative
Convergys
Jacksonville, FL
05.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Stocker
Walmart
Jacksonville, FL
10.2015 - 04.2016
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FLFscj
Skills
Child care and development
Classroom management
Curriculum design
CPR and first aid
Behavioral health support
Special education expertise
Customer service experience
Organizational skills
Timeline
Lead Mental Health Technician
Riverpoint Behavioral Health
05.2023 - Current
Teacher
Tiny Hands Daycare
08.2021 - 2023
Teacher
On Our Way Daycare
08.2019 - 02.2020
Customer Service Representative
Convergys
05.2016 - 06.2017
Stocker
Walmart
10.2015 - 04.2016
High School Diploma -
Sandalwood High School
Fscj