Jahkeya Leonard
Albany,GA
Summary
Dedicated and customer-focused professional seeking a long-term career opportunity with a company committed to growth and excellence. Known for delivering exceptional customer service, maintaining a positive attitude, and resolving challenges efficiently. Brings strong problem-solving abilities, attention to detail, and the capacity to manage multiple tasks under pressure. A dependable and trustworthy team player with outstanding communication skills and a strong work ethic. Eager to contribute meaningfully to a company's success while continuing to grow both personally and professionally.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Cashier/Cook
Zaxbys
Sylvester, Georgia
07.2025 - 03.2026
- Greeted Zaxbys guests and handled cashier orders with friendly service
- Prepared Zaxbys menu items following cooking and food safety standards
- Assembled chicken meals, sides, and sauces during busy lunch rushes
- Operated register, processed payments, and balanced cash drawer shifts
- Restocked kitchen supplies, condiments, and packaging for Zaxbys service
- Cleaned workstations, equipment, and dining areas to support sanitation
- Communicated order needs with team members to keep service moving
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Checked quality of food products to meet high standards.
- Set up workstations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Received food and supplies, ensuring proper storage and organization.
Customer Service/Retail Sales Associate
Rainey car lot
Albany, GA
03.2023 - 01.2026
- Assisted customers with questions about vehicles, pricing, and available options.
- Answered phone calls and provided friendly customer service.
- Helped maintain organized customer and vehicle information.
- Assisted with paperwork and basic administrative tasks.
- Kept the sales area and vehicles clean and presentable.
- Worked with coworkers to provide a positive customer experience.
Team Leader
Wal-Mart
Sylvester, GA
03.2019 - 06.2023
- Led a team of associates in the Health & Beauty Department, overseeing daily operations including inventory management, merchandising, and customer engagement to ensure departmental efficiency and meeting sales goals.
- Trained and mentored new team members, enhancing team cohesion and customer service through peer coaching and reinforcement of company policies.
- Collaborated with management to streamline workflow and prioritize restocking tasks, addressing customer concerns promptly to boost customer satisfaction.
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GA 08.2015 - 05.2019
Skills
- Exceptional Customer Service
- Team Collaboration & Communication
- Task Management & Efficiency
Timeline
Cashier/Cook
Zaxbys
07.2025 - 03.2026
Customer Service/Retail Sales Associate
Rainey car lot
03.2023 - 01.2026
Team Leader
Wal-Mart
03.2019 - 06.2023
High School Diploma -
Dougherty Comprehensive High School
08.2015 - 05.2019