Jahkeyvian Snelling
La Grange,GA
Summary
Dynamic Customer Service Representative with a proven track record at Mauser Packaging Solutions, excelling in data analysis and warranty management. Adept at enhancing customer satisfaction while driving sales support initiatives. Recognized for resolving billing issues efficiently, contributing to profit growth and achieving sales quotas through exceptional service and strategic problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mauser Packaging Solutions
Atlanta, GA
01.2023 - Current
- Navigated through computer systems to review information and respond appropriately to callers.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Oversaw warranty counseling process to manage expense controls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Education
High School Diploma -
Callaway High
LaGrange,GA05-2020
Associate of Arts - Business Administration And Management
Everest Institute
Atlanta,GASkills
- Customer service
- Data analysis
- Transaction processing
- Billing adjustments
- Warranty management
- Sales support
Timeline
Customer Service Representative
Mauser Packaging Solutions
01.2023 - Current
High School Diploma -
Callaway High
Associate of Arts - Business Administration And Management
Everest Institute
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