Jahkyla Nicholson

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Conducted market research to identify potential customers and their needs.
• Analyzed customer feedback to improve products and services.
• Researched competitors' products, prices, and sales techniques.
• Created detailed reports on daily, weekly, and monthly sales activity.

• Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
• Performed visual inspections of components for surface defects such as scratches, dents, burrs.
• Conducted dimensional checks with various measuring instruments including micrometers, calipers and gauges.
• Monitored production process to ensure quality control standards are met at all times.

• Positioned skilled staff in key areas throughout shift to optimIze department productivity.
• Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
• Increased customer service feedback scores by delivering outstanding service to customers daily.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

I was one of the youngest managers that they have ever had at that McDonald’s Franchise I never came in late I took extra shifts when I could I always kept times low I also knew how to do everything such and cooking on grill, creating the burger and taking orders I have great customer services and it was a great experience.