Jahlalah Shell
Summary
Hardworking student with part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented, possesses excellent observational, organizational, and communication skills. Experienced in market research, digital marketing, and brand management through internships and academic projects. Proven ability to develop creative marketing strategies that drive engagement. Excellent communication and teamwork skills. Eager to contribute to a dynamic organization. Committed to continuous learning and professional development, making an asset to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Assistant
Kean University
2024.04 - Current
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Managed social media accounts for department to promote events and news updates.
Merchandise Sales Associate
Groove Dance Competition
2024.01 - Current
- Set up and maintain merchandise booths, ensuring optimal display and inventory levels
- Assist customers with product inquiries, enhancing their shopping experience.
- Demonstrated proficiency in operating point-of-sale systems, accurately processing transactions and maintaining balanced cash registers.
- Greeted all customers entering the store warmly, creating a welcoming atmosphere that encouraged repeat visits.
- Enhanced customer satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly.
Instagram Manager
Kean University
2023.08 - Current
- Initiated brainstorming sessions to devise unique Instagram strategies
- Enhanced brand persona and voice for improved Instagram presence
- Crafted visually pleasing content, focusing on user interaction optimization
- Broadened brand's influence through strategic planning and aesthetic superiority.
Resident Assistant
Kean University
2022.08 - 2024.04
- Enforced residence hall regulations, leading to a smooth transition for university residents
- Managed front desk operations, ensuring security compliance
- Resolved resident conflicts, cultivating a harmonious living environment
- Boosted student event participation by 30% through innovative event organization.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Summer Assistant
Kean University
2022.12 - 2023.08
- Enhanced residence hall operations through active participation in meetings and training sessions
- Managed residence hall transitions for conference attendees
- Enforced university rules, ensuring a respectful, safe environment.
Swim Instructor
Goldfish Swim School
2022.01 - 2023.09
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Associate
Zaro's Bakery
2022.06 - 2023.10
- Boosted Zaro's Bakery success through smooth operations
- Ensured a positive customer experience as a front counter cashier.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Athletics Event Management
Drexel University
2021.09 - 2022.05
- Orchestrated varied Game Day operations for flawless execution
- Enhanced customer satisfaction and sales through adept handling of ticketing and merchandising.
Assistant
Yanni's Craft
2019.01 - 2019.05
- Collaboratively innovated body care products, elevating brand quality
- Managed inventory with precision, ensuring optimal stock.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor of Science - Marketing
Kean University
05.2025
Bachelor of Science - Marketing
Drexel University
Philadelphia, PA05.2022
Skills
- Time Management
- Adaptability
- Strategic Planning
- Content Creation
- Interpersonal Communication
- Front Desk Operations
- Customer Service
- Administrative tasks
- Data Visualization and Presentations
- Data Analysis
- Marketing Strategies
- Systems Management
Certification
- Omnichannel Marketing Job Simulation, Lululemon Certificate of Completion September 8th, 2024
- Data Analytics and Visualization Job Simulation, Accenture Certificate of Completion September 7th, 2024
Languages
English
Native or Bilingual
Timeline
Student Assistant
Kean University
2024.04 - Current
Merchandise Sales Associate
Groove Dance Competition
2024.01 - Current
Instagram Manager
Kean University
2023.08 - Current
Summer Assistant
Kean University
2022.12 - 2023.08
Resident Assistant
Kean University
2022.08 - 2024.04
Associate
Zaro's Bakery
2022.06 - 2023.10
Swim Instructor
Goldfish Swim School
2022.01 - 2023.09
Athletics Event Management
Drexel University
2021.09 - 2022.05
Assistant
Yanni's Craft
2019.01 - 2019.05
Bachelor of Science - Marketing
Kean University
Bachelor of Science - Marketing
Drexel University
- Omnichannel Marketing Job Simulation, Lululemon Certificate of Completion September 8th, 2024
- Data Analytics and Visualization Job Simulation, Accenture Certificate of Completion September 7th, 2024
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