Jahleel Jackson
Gahanna,OH
Summary
Seasoned IT technician with a knack for problem-solving and a passion for leveraging technology to drive efficiency and innovation. Proven ability to thrive in dynamic work environments, adept at collaborating seamlessly across distributed teams. Seeking a remote IT role where I can leverage my technical expertise and passion for innovation to contribute to the success of dynamic, forward-thinking teams.
Overview
4
4
years of professional experience
2
2
AWS Certifications
2
2
Languages
Work History
IT Technician
Self-employeed
Columbus, OH
11.2022 - Current
- Provided Smart hands support for Nike and other Fortune 500 companies.
- Installed and configured hardware, software, systems, networks, and printers for various Fortune 500 companies such as JPMorgan Chase and Hilton.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Configured routers, switches and wireless access points for LANs and WANs.
- Assisted users with technical issues during implementation phase.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Digital Sales/Marketing Representative
Think Digital Media
Columbus, OH
04.2020 - Current
- Implemented digital merchandising strategies for multiple large dealerships, resulting in a significant increase in online visibility and organic traffic.
- Built strong relationships with customers through email outreach and personal interactions.
- Conducted market research to identify customer needs and preferences.
- Monitored competitor activities in the marketplace to stay ahead of industry trends.
- Attended seminars and studied material to remain current on promotion techniques and service benefits.
Education
Associate of Arts - Interactive Multimedia
Columbus State Community College
Columbus, OH06.2005
Skills
- Strong verbal & written communication skills
- Collaboration and working well with a team
- Strong desire to constantly learn
- Technical Support
- Go Live Support & User Training
- Application Installations
- Cloud Computing
- Software Updating
- Hardware Installation
Certification
- AWS Certified Cloud Practitioner-Issued March 2024
- AWS Certified Solutions Architect-Issued April 2024
Languages
Spanish
Full Professional
Timeline
IT Technician
Self-employeed
11.2022 - Current
Digital Sales/Marketing Representative
Think Digital Media
04.2020 - Current
Associate of Arts - Interactive Multimedia
Columbus State Community College