Jahlett Talalemotu Tofi
Portland,OR
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruitin talented personnel. Proven ability to work collaboratively with team members. Seeking position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Alaska Air Group
12.2022 - Current
- Demonstrate empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively manage escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintain brand reputation.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Front Desk Agent
Hampton Inn and Suites by Hilton
12.2020 - 12.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Head Volleyball Coach
Chaos Volleyball Club
10.2020 - 08.2022
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Expanded community outreach with youth volleyball clinics, increasing youth participation in the sport.
- Collaborated with fellow coaches to share best strategy and assisting with the recruitment of athletes into college programs
Front Desk Agent
Extended Stay America
03.2020 - 12.2020
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Associate of Arts - General Studies
Clackamas Community College
Oregon City, OR08-2020
High School Diploma -
Beaverton High School
Beaverton, OR06-2018
Skills
- Outstanding communication skills
- Customer Relations
- Collaboration and Teamwork
- Attention to Detail
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to meet or beat deadlines with a high level of follow through
Timeline
Customer Service Agent
Alaska Air Group
12.2022 - Current
Front Desk Agent
Hampton Inn and Suites by Hilton
12.2020 - 12.2022
Head Volleyball Coach
Chaos Volleyball Club
10.2020 - 08.2022
Front Desk Agent
Extended Stay America
03.2020 - 12.2020
Associate of Arts - General Studies
Clackamas Community College
High School Diploma -
Beaverton High School
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