Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CustomerServiceRepresentative

Jahliyah Tobie

Orlando

Summary

Dedicated Customer Service Representative with strong communication and active listening skills. Resolved inquiries efficiently through multiple channels while managing order processing to enhance client satisfaction. Committed to effective collaboration with teams to address complex service issues.

Motivated individual with strong problem-solving and teamwork strengths. Brings reliability, initiative, and a positive attitude to new challenges. Eager to learn and contribute to team success in dynamic environments.

Caring individual with experience in providing personalized support to seniors facing mobility challenges. Improved client satisfaction through compassionate assistance and collaboration with healthcare professionals to develop tailored care strategies. Focused on delivering high-quality, empathetic service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

John
Orlando, FL
09.2024 - Current
  • Resolved customer inquiries via phone, email, and chat efficiently.
  • Managed order processing and tracking, ensuring timely updates to customers.
  • Collaborated with cross-functional teams to address complex service issues.
  • Trained new staff on customer service protocols and software tools.

Senior Helper

Ashley
Orlando, FL
09.2023 - 12.2024
  • Assisted seniors with mobility challenges, utilizing proper lifting techniques and adaptive equipment as needed.
  • Collaborated with healthcare professionals to develop and execute personalized care strategies to enhance patient outcomes.
  • Improved client satisfaction by providing compassionate and personalized care to senior clients.

Education

High School Diploma -

Jones High School
Orlando, FL

Lodging Operations -

Orange Technical College
Orlando, FL

Associate of Science - Nursing

Valencia College
Orlando, FL
01.2030

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Built strong relationships with healthcare professionals to increase product awareness and trust
  • Educated doctors, nurses, and pharmacy staff on medical products and treatment benefits
  • Developed strong networking and interpersonal communication skills in clinical settings
  • Scheduled and coordinated meetings with physicians, pharmacies, and medical offices

Certification

  • Front desk agent Training - 2022-25

Languages

English

Timeline

Customer Service Representative

John
09.2024 - Current

Senior Helper

Ashley
09.2023 - 12.2024

High School Diploma -

Jones High School

Lodging Operations -

Orange Technical College

Associate of Science - Nursing

Valencia College
Jahliyah Tobie