Jahliyah Allen
Eugene
Summary
Customer-focused professional with 8+ years of experience in Call center and customer service environments. Skilled in handling high call Volumes, resolving complex issues with empathy, and meeting performance metrics while maintaining high customer satisfaction. Known for clear communication, problem solving, and adaptability in fast-paced settings, as well as unparalleled dedication to team success, business operations and customer loyalty.
Overview
9
9
years of professional experience
Work History
Cashier
Market Of Choice
10.2025 - 11.2025
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Substitute Teacher, K-12
Chesterfield County Schools
08.2024 - 04.2025
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Took over the class for the regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Call Center Representative
Maximus
02.2021 - 07.2024
- Implemented and developed customer service training processes.
- Educated customers about billing, payment processing, and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time, and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
Customer Service Representative Team Lead
Albertsons
05.2017 - 03.2020
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Onboarded and trained customer representatives to meet performance and service goals.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Greeted customers as they entered the store and responded promptly to their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Science - Early Childhood Care And Education
J. Sargeant Reynolds Community College
Richmond, Virginia, VA03-2023
Skills
- Check processing
- Phone etiquette
- Cash handling expertise
- Telephone management
- Refund handling
- Conflict resolution
- Multitasking and organization
- Cash management
- Customer satisfaction
- Data entry proficiency
- Attention to detail
- Adaptability and flexibility
- POS system operation
- Basic math
Timeline
Cashier
Market Of Choice
10.2025 - 11.2025
Substitute Teacher, K-12
Chesterfield County Schools
08.2024 - 04.2025
Call Center Representative
Maximus
02.2021 - 07.2024
Customer Service Representative Team Lead
Albertsons
05.2017 - 03.2020
Associate of Science - Early Childhood Care And Education
J. Sargeant Reynolds Community College