Jahlyia Gordon
Brooklyn,United States
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
JAG-ONE Physical Therapy
Brooklyn, NY
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Front Counter Crew Member
Raising Canes
Manhattan, United States
04.2024 - 08.2024
- Managed time effectively during busy shifts, enhanced customer satisfaction, maintained a clean workspace, demonstrated adaptability, prepared customized orders, processed transactions accurately, assisted with inventory management, used POS systems, and performed opening and closing duties.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
- Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
Brand Ambassador
ABM Industries inc.
Queens, United States
10.2023 - 01.2024
- Enhanced customer satisfaction, supported management with reporting, promoted brand loyalty, maintained a safe environment, increased revenue through upselling, boosted store sales, implemented loss prevention measures, and managed crisis situations.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Customer Service Agent
Hallmark Aviation Service
Queens, United States
03.2023 - 10.2023
- Greeted and assisted guests, rotated through various airport areas, partnered with authorities for safety, maintained professionalism, resolved inquiries, trained new personnel, and collaborated to enhance customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Dispatch Agent
Pax assist
Queens, United States
10.2022 - 03.2023
- Managed calls and messages, handled high-stress situations, enhanced communication, advised on delays, trained new hires, maximized efficiency, and assisted in training new wheelchair agents.
- Contributed to company growth by consistently meeting or exceeding performance targets in a fast-paced environment.
- Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
- Monitored real-time traffic conditions to provide timely route adjustments when necessary, minimizing delays.
- Provided after-hours support when needed, showcasing flexibility and commitment towards achieving operational excellence.
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
Education
Psychology
CUNY York College
Jamaica, NY05.2026
High school diploma -
Urban Assembly School For Collaborative Healthcare
Brooklyn, NY06.2022
Skills
- Promotional support
- Guest inquiries
- Teamwork and collaboration
- Cleanliness and hygiene
- Time management
- Flexible and Adaptable
- Computer skills
- Patience and empathy
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Phone and Email Etiquette
- Medical Terminology
- 5 Star Customer Service
- Multitasking and Organization
Timeline
Patient Access Representative
JAG-ONE Physical Therapy
08.2024 - Current
Front Counter Crew Member
Raising Canes
04.2024 - 08.2024
Brand Ambassador
ABM Industries inc.
10.2023 - 01.2024
Customer Service Agent
Hallmark Aviation Service
03.2023 - 10.2023
Dispatch Agent
Pax assist
10.2022 - 03.2023
Psychology
CUNY York College
High school diploma -
Urban Assembly School For Collaborative Healthcare