Shadaia Baker
Detroit,Michigan
Overview
9
9
years of professional experience
Work History
Administrative Patient Representative
Henry Ford Health
Detroit, MI
11.2024 - 02.2025
- Greeted patients with a positive attitude and assisted with check in for appointment.
- Provided accurate, valid, and complete information to patients regarding prescription status, upcoming appointments, and required documentation for their medical records.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Identified opportunities to upsell additional services when appropriate.
- Set, rescheduled, or canceled appointments per patient or doctors request.
Customer Care Representative
BEST BUY
Novi, Michigan
06.2024 - 11.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Identified opportunities to upsell additional services when appropriate.
- Processed orders accurately and efficiently according to established procedures.
Underwriter
UNITED WHOLESALE MORTGAGE
Pontiac, Michigan
01.2024 - 05.2024
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Assessed potential risks associated with each transaction prior to approving loans.
Data Processor
TATA CONSULTANCY SERVICES
St. Petersburg, Florida
04.2021 - 11.2023
- Reviewed and analyzed data from various sources to identify discrepancies or errors.
- Compiled, sorted, and verified accuracy of data entered into database.
- Updated existing databases with new information as needed.
- Conducted research to validate accuracy of collected datasets.
- Ensured compliance with all applicable laws when handling sensitive information.
Customer Service Representative
FIS GLOBAL SOLUTIONS
St. Petersburg, Florida
07.2019 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Fraud Analyst
BANK OF AMERICA
St. Petersburg, Florida
10.2020 - 04.2021
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Conducted interviews with customers to verify their identity and validate information.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
Insurance Representative
CONNECTYOURCARE
St. Petersburg, FL
10.2018 - 09.2019
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
- Developed and implemented strategies to increase sales of insurance policies.
- Maintained accurate records of customer interactions and policy information.
- Researched and responded to customer complaints about their insurance coverage.
- Educated customers on the benefits and risks associated with various types of insurance plans.
Email Support Representative
ULTA
St. Petersburg
06.2018 - 07.2019
- Provided technical support to customers via email and phone.
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved customer complaints in a timely manner.
- Monitored emails queues and responded quickly to customer requests.
- Escalated unresolved problems to higher levels of management when necessary.
Customer Service Representative
QUALFON
Highland Park, Michigan
06.2016 - 01.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Science - Nursing
Oakland Community College
Bloomfield Hills, MIAssociate of Arts - Health Sciences
St. Petersburg College
Clearwater, FL12.2022
High School Diploma -
Catherine Ferguson Academy
Detroit, MI08.2012
Skills
- Database Research
- Email correspondence
- Data Entry
- Payment Processing
- Appointment Scheduling
- Customer Service
- Product Education
- CRM Software
- Problem Resolution
- Order Processing
- Account Management
- Promotional support
- De-Escalation Techniques
- Problem-solving aptitude
- Inbound Call Management
- Complaint resolution
- MS Office
- Product Knowledge
- Report Generation
- Virtual Assistant
Timeline
Administrative Patient Representative
Henry Ford Health
11.2024 - 02.2025
Customer Care Representative
BEST BUY
06.2024 - 11.2024
Underwriter
UNITED WHOLESALE MORTGAGE
01.2024 - 05.2024
Data Processor
TATA CONSULTANCY SERVICES
04.2021 - 11.2023
Fraud Analyst
BANK OF AMERICA
10.2020 - 04.2021
Customer Service Representative
FIS GLOBAL SOLUTIONS
07.2019 - 09.2021
Insurance Representative
CONNECTYOURCARE
10.2018 - 09.2019
Email Support Representative
ULTA
06.2018 - 07.2019
Customer Service Representative
QUALFON
06.2016 - 01.2017
Bachelor of Science - Nursing
Oakland Community College
Associate of Arts - Health Sciences
St. Petersburg College
High School Diploma -
Catherine Ferguson Academy