Jahmal Bento
San Diego,California
Summary
Highly knowledgeable and experienced Beverage Director with a deep understanding of wine, spirits, and cocktails. Strong passion for the industry and driven to excel in all aspects of work. Expertise in time management and organization, consistently meeting deadlines and budgets. Proven track record of building meaningful professional relationships and partnerships. Skilled in menu development, demonstrating a keen ability to create innovative and enticing offerings.
Overview
14
14
years of professional experience
Work History
Beverage Director
La Dona
07.2020 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution, producing net positive results.
Bar Manager
Wonderland Ocean Pub
06.2013 - 03.2020
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
General Manager
Exceldior Bar And Grill
06.2010 - 06.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Associate of Arts - Education
Cascade College
Portland, OR06.2003
Skills
- Customer Needs Assessments
- Database Interface and Query Software
- Managing Deliveries
- Food and Beverage Service
- Customer Service Best Practices
- Beverage Knowledge
Languages
Spanish
Limited Working
Timeline
Beverage Director
La Dona
07.2020 - Current
Bar Manager
Wonderland Ocean Pub
06.2013 - 03.2020
General Manager
Exceldior Bar And Grill
06.2010 - 06.2013
Associate of Arts - Education
Cascade College
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