Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahmeek Dixon

Midlothian,VA

Summary

Dedicated customer service representative with strong problem-solving abilities and effective communication skills. Proficient in CRM software and time management, committed to enhancing service processes and ensuring high customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Capital One
Richmond, VA
04.2025 - 03.2026
  • Processed account adjustments and payment transactions accurately and efficiently.
  • Provided support during peak hours to ensure timely responses to customer needs.
  • Resolved customer complaints through effective communication and problem-solving.
  • Assisted customers with account inquiries and transaction issues.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Customer Service Representative

Verizon Wireless
Richmond, VA
01.2024 - 03.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.

Education

High School Diploma -

Penn Foster
06-2025

Skills

  • Customer service
  • Time management
  • Effective communication
  • Problem solving
  • Microsoft Excel
  • CRM software
  • Microsoft office expertise
  • Multi-line phone talent
  • Multitasking and organization
  • Typing 45 wpm
  • Data entry

Timeline

Customer Service Representative

Capital One
04.2025 - 03.2026

Customer Service Representative

Verizon Wireless
01.2024 - 03.2025

High School Diploma -

Penn Foster
Jahmeek Dixon