Dedicated customer service representative with strong problem-solving abilities and effective communication skills. Proficient in CRM software and time management, committed to enhancing service processes and ensuring high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Capital One
Richmond, VA
04.2025 - 03.2026
Processed account adjustments and payment transactions accurately and efficiently.
Provided support during peak hours to ensure timely responses to customer needs.
Resolved customer complaints through effective communication and problem-solving.
Assisted customers with account inquiries and transaction issues.
Gathered customer feedback through surveys and used the data to improve customer service.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Verizon Wireless
Richmond, VA
01.2024 - 03.2025
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Updated databases with new and modified customer data.