Jahmela Williams
Summary
High performing professional with a results driven approach to generating revenue and establishing trusting clientele relationships. 8+ years of experience impacting positive organizational outcomes through customer relations with a background in digital marketing. Confident in ability to collaborate with cross functional teams to solve complex, high stakes problems. Committed to excellence and success.
Overview
9
9
years of professional experience
Work History
Property Claims Adjuster
Allstate
03.2023 - Current
- Process and evaluate over 25 insurance claims weekly, ensuring timely and accurate resolutions
- Conduct thorough investigations, including policy reviews, documentation analysis, and damage estimation.
- Negotiate settlements with claimants and third parties, demonstrating strong communication and negotiation skills. Closing claims within 7-10 day window
- Collaborate with cross-functional teams to address complex claims and ensure compliance with company policies and regulations.
Human Resources Representative
Ross Stores
05.2022 - 03.2023
- Provided helpful and effective counsel to store, corporate, and distribution leaders as it relates to interpreting policy.
- Effectively followed up and responded to 40+ associates related to benefits, payroll, background checks, etc.
- Utilize analytics and make recommendations to Managers, AR Services regarding associate relations issues based on trends.
- Implemented appropriate resolutions, transactions, and escalations while effectively communicating solutions to leaders and associates.
Account Executive
Yelp
07.2021 - 05.2022
- Developed and implemented effective marketing strategies to increase brand awareness and drive revenue growth.
- Effectively managed portfolio of high value accounts, resulting in 10% increase in revenue within six months utilizing PPC strategies.
- Built and maintained strong relationships with key clients resulting in retention rate of 95%
- Analyzed campaign performance and make data driven decisions to optimize future campaigns.
Insurance Agent
AAA Auto Club Group
Las Vegas, NV
01.2018 - 07.2021
- Built trusting and consultative relationships with clients by understanding their needs related to insurance coverage.
- Explained advantages, features and disadvantages of various policies to promote sale of plans,exceeding sales quota by 43%
- Performed administrative task including internal and external communications, maintaining documents and endorsing polices
- Averaged 40+ per day for new business prospects through leads, networking and referrals
Store Manager
Mattress Firm
Renton, WA
06.2015 - 01.2018
- Oversaw strategy and workflow for a team of 4, leveraging a consistent approach to relationship building, recognition and communication to generation continuous improved performance.
- Established a culture of trust through weekly 1-on-1 relationship building meeting and created growth-oriented environment.
- Delivered exceptional service to multiple clients per day, building brand loyalty by providing exceptional support with wayfinding, product information and purchase processing.
Education
Bachelor of Science - Psychology
Clayton State University
Atlanta, GASkills
- Account Management
- Business Development
- Expansion Planning
- Negotiations
- Analytical
- Customer relations
- Administrative support
- Digital Marketing
- Data Analysis
- Consulting
Timeline
Property Claims Adjuster
Allstate
03.2023 - Current
Human Resources Representative
Ross Stores
05.2022 - 03.2023
Account Executive
Yelp
07.2021 - 05.2022
Insurance Agent
AAA Auto Club Group
01.2018 - 07.2021
Store Manager
Mattress Firm
06.2015 - 01.2018
Bachelor of Science - Psychology
Clayton State University