Jahmisi Paulina
Baltimore,MD
Summary
Dynamic and results-oriented professional with a proven track record at Liliahna Hospitality Group, excelling in guest service and stress tolerance. Leveraged strong communication skills and expertise in cleaning and sanitizing to enhance customer satisfaction and safety. Demonstrated ability to exceed expectations, contributing significantly to team success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Catering Server
Liliahna Hospitality Group
10.2023 - 12.2023
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Arranged linens and table settings according to seating plan and event theme.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized proper food handling techniques to establish safety and quality of food served.
Sales Associate
L&L Catering
06.2021 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
Sales Associate
Just Juice It
05.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Packaged and stored food products following proper handling and preservation methods.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Summer Camp Counselor
Griot Chess Academy
06.2019 - 09.2019
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Guided clients in developing skills and strategies for dealing with problems.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
Education
Electrical Engineering
Lincoln Technical Institute
Columbia, MDGeneral Education - PTech
Paul Laurence Dunbar HighSchool
Baltimore, MD02.2024
Skills
- Stress Tolerance
- Guest service
- Strong Communication Skills
- Cleaning and sanitizing
Timeline
Catering Server
Liliahna Hospitality Group
10.2023 - 12.2023
Sales Associate
L&L Catering
06.2021 - 09.2022
Summer Camp Counselor
Griot Chess Academy
06.2019 - 09.2019
Sales Associate
Just Juice It
05.2017 - 12.2019
Electrical Engineering
Lincoln Technical Institute
General Education - PTech
Paul Laurence Dunbar HighSchool