Jahmonee Cruz
Kansas City,KS
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Concierge/Appointment Setter
Aptive Environmental
Kansas City
04.2022 - 08.2024
- Provided customer service by answering questions about pests, treatments and prevention methods.
- Reviewed reports on pest-ridden areas and determined appropriate course of treatment.
- Provided advice on preventative measures that could be taken against infestations.
Customer Support Specialist
Spring Venture Group
Kansas City, KS
10.2021 - 12.2021
- -Assisting with Medicare advantage & supplement policies during AEP
- -Inform client on PART D penalties
- -Assist with benefit review for active Medicare advantage policies
- - provide customers with insurance agency contact info
Customer Retention Specialist
Full Potential Solutions
Kansas City, KS
04.2020 - 09.2021
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
- Provided customer service support to retain customers and address any inquiries or complaints.
Education
Some College (No Degree) - General Studies
Kansas City Kansas Community College
Kansas City, KSSkills
- Customer service
- Sales techniques
- Appointment setting
- Conflict resolution
- Data analysis
- Customer retention
- Strong work ethic
- Superior organization
- Cash handling
- Highly adaptable
- Analytical thinking
- Attention to aesthetics
- Multitasking
- Verbal and written communication
- Detail-oriented
- Inventory management
- Communication
- Professional demeanor
- Clear communication
- Reliable punctuality
Timeline
Sales Concierge/Appointment Setter
Aptive Environmental
04.2022 - 08.2024
Customer Support Specialist
Spring Venture Group
10.2021 - 12.2021
Customer Retention Specialist
Full Potential Solutions
04.2020 - 09.2021
Some College (No Degree) - General Studies
Kansas City Kansas Community College