Jahna Harris
Willoughby
Summary
Energetic undergraduate with a solid foundation in team collaboration and research initiatives. Experienced in managing event logistics and providing exceptional customer service, contributing to positive outcomes in fast-paced environments.
Dynamic undergraduate with proven strengths in team collaboration and customer service. Engaged in event coordination and research initiatives, consistently enhancing community engagement and providing exceptional support to diverse groups.
Overview
4
4
years of professional experience
Work History
Undergraduate Student Government
Bowling Green State University
Bowling Green, OH
08.2025 - Current
- Collaborated with peers on group projects, fostering teamwork and communication skills.
- Engaged in research initiatives, contributing to data collection and analysis for various studies.
- Participated in university workshops, improving knowledge of academic resources and support services.
- Assisted faculty with course materials, ensuring clarity and accessibility for all students.
- Organized events for student organizations, enhancing community engagement and participation rates.
- Collaborated on group projects to complete professional deliverables.
Sales Associate
American Eagle Outfitters, Inc
Beachwood, OH
04.2023 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Collaborated with team to achieve daily sales targets and improve store performance.
- Trained new associates on customer service practices and merchandise knowledge.
- Handled inventory management tasks, ensuring stock levels met demand effectively.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Event Coordinator Intern
SAJE
Cleveland, OH
03.2022 - 04.2023
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Assisted in vendor negotiations, resulting in improved service quality and reduced costs.
- Developed event marketing materials, enhancing visibility and attendee engagement.
- Managed guest registrations and inquiries, providing exceptional customer service and support.
- Managed event logistics and operations.
- Collaborated with design teams to develop visually appealing event materials such as invitations, signage, and promotional materials.
- Streamlined event logistics for smooth execution, resulting in positive attendee feedback.
- Assisted in the planning and execution of various fundraising events, contributing to increased funds raised for the organization.
Education
High School Diploma -
Bachelor of Science - Political Science, Pre-Law
Bowling Green State University
Bowling Green, OH05.2028
Skills
- Positive attitude
- Attention to detail
- Team collaboration
- Computer skills
- Customer service
- Complex Problem-solving
- Research and analysis
- MS office
- Email and telephone etiquette
- Microsoft Office Suite
- Conflict management
- Project coordination
- Note-taking requirements
- Networking
- Event coordination
- Information literacy
- Message taking
- Time management
Timeline
Undergraduate Student Government
Bowling Green State University
08.2025 - Current
Sales Associate
American Eagle Outfitters, Inc
04.2023 - Current
Event Coordinator Intern
SAJE
03.2022 - 04.2023
High School Diploma -
Bachelor of Science - Political Science, Pre-Law
Bowling Green State University