Jahna Reed
WASHINGTON,US
Summary
Fostered a culture of continuous learning and professional development, prioritizing innovative process improvements and effective team leadership in customer relations.
Overview
13
13
years of professional experience
Work History
Practice Manager
Pekoe Acupuncture and Wellness Center
08.2021 - 12.2025
- Oversaw patient scheduling systems to enhance clinic efficiency and patient satisfaction.
- Facilitated team training sessions to elevate service delivery standards.
- Analyzed workflow processes to identify bottlenecks and enhance appointment turnaround times.
- Implemented integration of electronic health records to minimize errors and improve data accessibility.
- Evaluated patient feedback to pinpoint service gaps and enhance care quality.
- Guided desk team in advanced patient care techniques, fostering a culture of continuous learning and professional growth.
- Facilitated staff mentorship and guidance in effective patient interaction techniques, fostering a culture of trust and open communication within the clinic.
- Oversaw operations of multiple businesses within a unified practice framework.
- Oversaw inventory management and supply ordering to ensure seamless daily operations.
- Facilitated collaboration with acupuncturists and wellness staff to optimize patient intake processes.
- Oversaw appointment record maintenance and addressed billing inquiries to ensure compliance with health regulations.
Front Desk Coordinator
Pekoe Acupuncture and Wellness Center
02.2019 - 07.2021
- Welcomed guests upon arrival, assessed visit purpose, and managed check-in/out processes using spa software.
- Collected, sorted, and distributed file records and messages to support team operations. Prepared and mailed correspondence to ensure timely communication. Assisted in maintaining organized records for easy access and retrieval.
- Facilitated effective communication with supervisors and peers to enhance collaboration.
- Executed promotional strategies for retail items and packages.
Salon Coordinator
Studio Chique
09.2018 - 01.2019
- Directed daily salon operations to ensure exceptional client experiences and maximize scheduling efficiency.
- Cultivated robust relationships between stylists and clients, ensuring effective communication and personalized service.
- Ensured salon environment remained pristine through diligent oversight of cleanliness and organization.
Customer Service Representative (Contractor)
FEMA
09.2017 - 09.2018
- Managed inbound calls from disaster survivors utilizing multi-line call center software.
- Optimized customer engagement through effective management of inbound inquiries, ensuring precise information delivery while upholding strict confidentiality protocols.
- Collaborated with cross-functional teams to execute training initiatives that ensured compliance with updated policies.
Front Desk Receptionist
Still Point Spa
07.2015 - 09.2017
- Facilitated guest greetings and assistance, fostering a welcoming atmosphere and managing appointment scheduling.
- Facilitated collaboration among team members to uphold cleanliness and organization of front desk area.
- Ensured accuracy in recording client interactions and transactions to uphold operational efficiency.
- Executed promotional strategies for retail items and packages.
In Person Assister
DC Health Link
01.2013 - 05.2015
- Facilitated enrollment process for individuals, ensuring clarity and understanding throughout interactions.
- Spearheaded outreach programs to enhance awareness of health plan options.
- Collaborated with local organizations to facilitate informational sessions that foster community engagement.
- Conducted comprehensive interviews to assess client needs, ensuring tailored assistance for improved access to health resources.
Education
High School Diploma - Vocal Performance
Duke Ellington School of the Arts
Washington, DC06.2010
Skills
Customer Service (Expert)
Personal Information
Title: Customer Service Specialist
Timeline
Practice Manager
Pekoe Acupuncture and Wellness Center
08.2021 - 12.2025
Front Desk Coordinator
Pekoe Acupuncture and Wellness Center
02.2019 - 07.2021
Salon Coordinator
Studio Chique
09.2018 - 01.2019
Customer Service Representative (Contractor)
FEMA
09.2017 - 09.2018
Front Desk Receptionist
Still Point Spa
07.2015 - 09.2017
In Person Assister
DC Health Link
01.2013 - 05.2015
High School Diploma - Vocal Performance
Duke Ellington School of the Arts