Jahnae Hinds
Lithonia,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
Ticketer
Marshalls Distribution Center
11.2023 - 12.2023
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Correctly ticket items and products for shipment.
Customer Service Cashier
Macys Department Store
10.2022 - 07.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted customers with online and in-store returns.
- Achieve sales targets by convincing customers to open credit cards for an overall better experience such as rewards, discounts etc.
Toddler Teacher
Creekstone Academy Lithonia
06.2022 - 06.2022
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Change diapers of toddlers efficiently and thoroughly.
Production Associate
Home Chef
12.2021 - 04.2022
- Reduced waste and material costs by optimizing inventory management and implementing a recycling program.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
Cashier/Server
Golden Krust
01.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Resolved customer complaints promptly and professionally while maintaining a positive relationship.
Hostess
IHOP
06.2018 - 12.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05.2021
Skills
- Data Entry Proficiency
- Upselling Strategies
- Strong Organization
- Fraud Detection
- Problem Solving Abilities
- Conflict Resolution
- Time Management
- Telephone Etiquette
- Reservation Systems
- Returns Processing
- Product Restocking
- Payment Collection
- Order Preparation
- Student Engagement
Timeline
Ticketer
Marshalls Distribution Center
11.2023 - 12.2023
Customer Service Cashier
Macys Department Store
10.2022 - 07.2023
Toddler Teacher
Creekstone Academy Lithonia
06.2022 - 06.2022
Production Associate
Home Chef
12.2021 - 04.2022
Cashier/Server
Golden Krust
01.2021 - 12.2021
Hostess
IHOP
06.2018 - 12.2018
High School Diploma -
Lithonia High School