Jahne Morancie
Katy,TX
Summary
Results-driven professional with a robust background in team leadership and customer service. Skilled in training and mentoring colleagues, optimizing workflows, and executing promotional strategies to boost sales and improve customer loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Sales Representative
Diamond Modern Furniture Houston
2024.08 - 2026.02
- Developed strong product knowledge to assist customers in selecting appropriate furniture solutions.
- Managed customer inquiries and provided exceptional service to enhance satisfaction and loyalty.
- Collaborated with team members to maintain an organized sales floor and optimize product displays.
- Executed promotional strategies to increase foot traffic and drive sales during key events.
- Conducted follow-ups with clients to ensure satisfaction and address any concerns post-purchase.
- Negotiated prices, terms of sales and service agreements.
Shift Leader
Just In Total Fashion
2022.08 - 2024.04
- Led daily operations, ensuring optimal staffing and workflow efficiency.
- Trained and mentored team members to enhance performance and service quality.
- Monitored inventory levels, coordinating restocking to meet customer demand.
- Implemented staff scheduling practices, improving labor management and productivity.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Supervisor
Bed Bath & Beyond
2018.05 - 2022.08
- Trained and mentored team members to enhance performance and productivity.
- Coordinated staff scheduling to optimize coverage during peak hours.
- Monitored sales floor conditions to maintain optimal presentation and customer experience.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Store Manager
Jumpstreet Indoor Trampoline Park
2015.10 - 2018.04
- Oversaw daily operations to ensure high-quality guest experiences and safety compliance.
- Managed staff scheduling, training, and performance evaluation to optimize team efficiency.
- Developed marketing strategies to increase customer engagement and promote special events.
- Implemented inventory management systems to maintain stock levels and reduce waste.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Carhop Server
Sonics Drive In
2014.08 - 2015.05
- Delivered food and beverages promptly to customers in designated areas.
- Maintained cleanliness and organization of serving stations and dining areas.
- Assisted in training new staff on service protocols and customer interaction techniques.
- Coordinated with kitchen staff to ensure timely preparation of orders.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
High School Diploma -
Morton Ranch High School
Katy, TXSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Attention to detail
- Team leadership
- Complex Problem-solving
- Telephone etiquette
- Data entry
- Appointment scheduling
- Data confidentiality
- Administrative skills
Timeline
Sales Representative
Diamond Modern Furniture Houston
2024.08 - 2026.02
Shift Leader
Just In Total Fashion
2022.08 - 2024.04
Supervisor
Bed Bath & Beyond
2018.05 - 2022.08
Store Manager
Jumpstreet Indoor Trampoline Park
2015.10 - 2018.04
Carhop Server
Sonics Drive In
2014.08 - 2015.05
High School Diploma -
Morton Ranch High School