Jahneal Powis
West Palm Beach,FL
Summary
Motivated customer service specialist with over 15 years of experience in a fast-paced, team-based environment. Operations and sales professional adept at tracking and follow up, managing accounts and building long-term relationships with customers. Accountable employee and manager demonstrating a high level of ownership and initiative. Dedicated operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Operations Manager,
Avis Budget Group
10.2017 - Current
- Service
- People Management
- Logistics
- Drive Sales
- Payroll and Scheduling
- Business
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations and Customer Service Manager
Office Depot Inc
12.2016 - 10.2017
- Tech Services
- Drive Sales
- Back Office
- Merchandising
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
T-Mobile USA
01.2014 - 01.2016
- Operations
- Visual Merchandising
- Inventory Management
- Document Storage
Team Leader
Teleperformance ASD
01.2010 - 01.2013
- Customer Service
- Customer Retention
- Technical Support
- Escalation Support
- Call monitoring, coaching, training, disciplining, reviewing for the agents assigned
- Attending, following up and resolving customer complaints and questions
- Accurately logged all daily shipping and receiving orders
- Coordinated between billing department and customers to resolve problems.
Sales Associate
Coach Inc
01.2007 - 01.2009
- Sales
- Customer Service
- Cash Handling
- Merchandising
Education
Business Management
Western Governors University
Pharmacy
Florida International University
2009
Skills
- Customer Service
- Positive and friendly
- Retail merchandising experience
- Exceptional time management skills
- Strong interpersonal and conflict resolution skills
- Detail-oriented Team Player
- Multi-Unit Operations Management
- Regulatory Compliance
- Report Generation
- Business Administration
- Staff Development
- Leadership
Timeline
Operations Manager,
Avis Budget Group
10.2017 - Current
Operations and Customer Service Manager
Office Depot Inc
12.2016 - 10.2017
T-Mobile USA
01.2014 - 01.2016
Team Leader
Teleperformance ASD
01.2010 - 01.2013
Sales Associate
Coach Inc
01.2007 - 01.2009
Business Management
Western Governors University
Pharmacy
Florida International University