Jahnell Easly
Franklin,WI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Tax Supervisor / Preparer / Unlimited Tax & More
12.2021 - Current
- Assist Clients with The Preparations of their taxes
- Help other employees with the preparation of their returns
- Assist with questions & bookkeeping
- Conduct Oral Questionnaires Accounting services Customer Services Analyzed information and assessed liabilities and deductions according to relevant tax codes.
Call Center Representative / Qualfon
10.2023 - 02.2024
- Customer Services Analyzed information and assessed liabilities and deductions according to relevant tax code
- Finalize and process paperwork with the company
- Helped pharmacies and clients with getting the proper medication ordered.
Care Giver / Eliana Homes / Next Step Residential
02.2018 - 05.2020
- Assisting clients with daily duties such as bathing, bathroom functions, feeding, grooming, providing medication, and some housework cleaning, cooking meals, laundry
- Assisted clients with making appointments with doctors Provide or arrange transportation
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Charting daily duties and needs Encouraged residents to participate in activities of daily living to enhance personal dignity
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Recorded client status progress and challenges in logbooks and reports.
Night Auditor / Hyatt Hotel
10.2018 - 01.2019
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue
- Reviews
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Managed check-ins and provided information on hotel amenities, including dining establishments
- Barista / Bartender Clean up where it's needed.
Food Service Supervisor / MOW Aramark
01.2017 - 01.2018
- Charting daily duties Assist Inmates with preparation of food
- Traveling to and from multiple sites to provide service and food Trained and mentored new employees each quarter
- Making sure Everything stays in its proper order and everyone is doing what needs to be done.
Team Lead / Trainer / Meijer / Starbucks
03.2017 - 10.2017
- Train Baristas on how to assist customers/ And training on how to properly make mixed drinks and food
- Customer Service Skills Provide exceptional service to customers
- Inventory Checks and set up for seasonal sales
- Complied with company policies, objectives, and communication goals
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Dietary aid / St. Camillus / San Camillo
09.2014 - 07.2015
- Setting Dining rooms/ Dishwasher
- Maintaining overall protection of residents of information Completed daily reports, Assistance provided for residents, and fellow coworkers
- Serving The residents and Guest Assistance with handling organizational and clerical tasks when needed
- Helping With Food preparations Served food and beverage items to residents, meeting therapeutic diets
- Prepared meals by following recipes and determining group food quantities.
Education
Human Service Professional -
Milwaukee Area Technical College
Milwaukee, WisconsinAssociates degree in accounting & finance -
Milwaukee Area Technical College
Milwaukee, Wisconsin10.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Document Preparation
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Team Leadership
- CPR Certified
- First Aid Training
- File Organization
- Scheduling and Planning
- Basic accounting
- Customer Service
- Positive Attitude
- Scheduling
- Time Management
- Scheduling appointments
- Prioritizing Work
- Excel spreadsheets
- Data Entry
- Documentation And Reporting
- Team Bonding
- Valid Driver's License
- Presentation Preparation
- Resourceful
- Mail handling
Professional Details
Reliable/ demonstrating high level of ownership and initiative. Possessing an exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team oriented environments. Ambitious professional, eager to secure a position with long-term growth and prosperity by utilizing current skills gained through on-the-job training and education.
Additional Information
Volunteer/ Internship
-International Institute of Wisconsin
1110 N. Martin Luther King Jr. Dr.
Suite 420
Milwaukee, WI 53203
414-225-6220
Date February 2024 - Current
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
Call Center Representative / Qualfon
10.2023 - 02.2024
Tax Supervisor / Preparer / Unlimited Tax & More
12.2021 - Current
Night Auditor / Hyatt Hotel
10.2018 - 01.2019
Care Giver / Eliana Homes / Next Step Residential
02.2018 - 05.2020
Team Lead / Trainer / Meijer / Starbucks
03.2017 - 10.2017
Food Service Supervisor / MOW Aramark
01.2017 - 01.2018
Dietary aid / St. Camillus / San Camillo
09.2014 - 07.2015
Human Service Professional -
Milwaukee Area Technical College
Associates degree in accounting & finance -
Milwaukee Area Technical College