Jahnelle Bray
Revere
Summary
Detail-oriented and patient-focused professional with a strong background in healthcare operations, quality improvement, and data accuracy. Experienced in managing high volumes of communication, coordinating cross-functional workflows, and providing exceptional customer service in fast-paced environments. Adept at using Epic, Microsoft Office, and other data systems to streamline scheduling, registration, and care coordination processes. Committed to delivering timely, accurate, and compassionate support to patients, providers, and colleagues.
Overview
11
11
years of professional experience
Work History
Quality Improvement Analyst
Cambridge Health Alliance
09.2021 - Current
- Provide reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintain database systems to track and analyze operational data
- Execute over 200 quality data abstractions monthly, for various contractual agreements utilizing Medisolv and Epic, thereby identifying data integrity concerns and opportunities for enhancement.
- Consult with clinical departments on quality improvement, mandated reporting, and database administration to ensure compliance with contractual and state regulations.
Project Specialist
Mass General Brigham
03.2018 - 09.2021
- Liaised with over 30 physicians for a Care Management program, coordinating projects to design and implement standardized clinical workflows, interfaced applications, and system customization
- Conducted workshops focused on enhancing Epic documentation templates, which led to a 15% decrease in the time required for physician documentation.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Served as a Subject Matter Expert (SME) in Epic system planning and implementation, overseeing all software and custom-developed systems across the enterprise
Population Health Coordinator
Massachusetts General Hospital
06.2016 - 03.2018
- Acted as liaison between patients and providers by conducting patient outreach to schedule appointments related to chronic disease management
- Utilized the EHR for patient registry management and to generate reports for chronic care management and preventative service tracking
- Conducted outreach to engage hard-to-reach patient populations, improving patient panel engagement by 8% in six months
- Analyzed population health data to identify gaps in care and target specific patient cohorts for outreach, leading to a 20% increase in cervical cancer screening rates within a target population.
- Trained and mentored new staff members on care coordination best practices, electronic health record (EHR) documentation, and patient engagement strategies.
Patient Services Coordinator
Massachusetts General Hospital
08.2014 - 06.2016
- Managed referral entry via Epic, coordinating with specialty departments to facilitate scheduling urgent cases
- Collected and verified demographic, insurance, and medical information to ensure accurate appointment setup and billing
- Worked collaboratively with clinical teams to ensure readiness of medical records and provider schedules
- Managed a high volume of inbound calls, accurately recording and relaying detailed messages to clinical staff ensuring timely and proper triage
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
Bachelor of Science - Sociology
Suffolk University
Boston, Massachusetts, MA05-2013
Skills
- Epic
- Patient care coordination
- HIPAA protocol adherence
- Project management
- Microsoft office
- Medical terminology
- Patient registration
- Data Entry
- Trend analysis
- Customer service
Timeline
Quality Improvement Analyst
Cambridge Health Alliance
09.2021 - Current
Project Specialist
Mass General Brigham
03.2018 - 09.2021
Population Health Coordinator
Massachusetts General Hospital
06.2016 - 03.2018
Patient Services Coordinator
Massachusetts General Hospital
08.2014 - 06.2016
Bachelor of Science - Sociology
Suffolk University