Jahnessa Vasquez
Los Angeles,CA
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
9
9
years of professional experience
Work History
Maitre D'
Elephante
07.2024 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled VIP clients and private events
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations and seating arrangements, optimizing flow and minimizing wait times.
- Trained and mentored front-of-house staff, enhancing team performance and service standards.
- Oversaw daily restaurant operations, ensuring exceptional guest experiences and service quality.
Host
Cannabis Cafe
12.2023 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Hostess
The Artist Tree
09.2022 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Brand Ambassador
MOTA
08.2021 - 04.2022
- Selling product, taking deliveries, and performing PAD’s for dispensaries
Sales Associate
Sweet Flower
11.2019 - 08.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Advisor
Hubhaus
01.2019 - 11.2020
- Showing properties to prospects for a co-living company, answering any questions and starting the on boarding process, and being the face of the company in the field.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
Receptionist
Glendale Chiro Care
04.2019 - 08.2019
- Answering multi line phone, greeting patients, checking in and checking out patients, verifying insurance, processing payments, scheduling, etc.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Call Center Representative
Wag! Dog Walking Company
09.2017 - 07.2018
- Answering and responding to phone calls, text communication, an emails; Scheduling,
- Answering questions about the service; Assisting customers with their accounts; Experience on
- CRM and Zendesk.
Assistant Manager
LIDS Sports Group
09.2016 - 09.2017
- Customer Service, Restocking, Maintaining store visual, Greeting and assisting customers in person and via telephone, Open/Closing the store, Making sure the team is reaching their goals,
- Scheduling, Cashier, etc.
Education
Bachelor's - Fine Arts
New York Film Academy
Los Angeles, CA2017
Skills
- Scheduling
- Receptionist
- Filing
- Salesforce
- CRM Software
- Help Desk
- Communication Skills
- Customer Interaction
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Effective Multitasking
- Patience and Empathy
- Customer Service
- Phone Etiquette
Timeline
Maitre D'
Elephante
07.2024 - Current
Host
Cannabis Cafe
12.2023 - 01.2025
Hostess
The Artist Tree
09.2022 - 02.2024
Brand Ambassador
MOTA
08.2021 - 04.2022
Sales Associate
Sweet Flower
11.2019 - 08.2021
Receptionist
Glendale Chiro Care
04.2019 - 08.2019
Sales Advisor
Hubhaus
01.2019 - 11.2020
Call Center Representative
Wag! Dog Walking Company
09.2017 - 07.2018
Assistant Manager
LIDS Sports Group
09.2016 - 09.2017
Bachelor's - Fine Arts
New York Film Academy