Summary
Overview
Work History
Education
Skills
Timeline
Generic

So-yun Madrigal

South San Francisco

Summary

Recent university graduate passionate about education access and language. Professional experience in administrative work, guest experience, and childcare. Excellent written and oral communication skills; adaptable, dependable, and detail-oriented.

Overview

7
7
years of professional experience

Work History

Maitre D'

Squeeze Massage
02.2025 - Current
  • Managed appointments and scheduling, regularly requesting appointment changes with guests to ensure an optimized schedule
  • Established rapport with repeat clientele by remembering preferences and personalizing interactions accordingly
  • Streamlined check-in processes for quicker and more efficient guest experiences
  • Utilized Slack, Zendesk, and Zenoti to facilitate smooth communication between team members, guests, and off-site Guest Experience
  • Provided knowledgeable recommendations on massage techniques and massage therapists to meet guests' needs

Receptionist and Funeral Staff Associate

Duggan’s Serra Mortuary
12.2022 - Current
  • Coordinate front-desk operations, directing guests to services and appointments, handling mail
  • Confirm appointments, communicate with guests, and update mortuary records
  • Practice good discretion, releasing death certificates and cremated remains to legally authorized individuals
  • Greet and assist guests with a warm, compassionate and knowledgeable demeanor
  • Answer 40-60 calls daily, responding to inquiries and directing incoming calls to correct offices

Nanny

Privately Employed
04.2019 - 08.2023
  • Worked closely with family, taking care of two school-aged children, running errands, and assisting in housekeeping duties
  • Prepared healthy meals and snacks for children and family based on dietary guidelines
  • Facilitated active learning: explaining complex concepts in an easy-to-understand manner, utilizing tools and activities to foster an enthusiastic learning environment, and practicing a philosophy of teaching based on patience and positive-reinforcement
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents
  • Managed schedules of children, including planning trips and enrichment activities, picking up after school, and driving to extracurricular classes and events

Sales Associate and Assistant Florist

Paul’s Flowers
02.2018 - 05.2019
  • Assisted customers in product selection
  • Completed customer transactions using POS system and cash register
  • Took orders by phone and in-person
  • Recorded sales on balance sheet
  • Assisted in creation of floral pieces

Education

B.A. - Linguistics

University of California, Santa Barbara
SANTA BARBARA, CA
09.2024

A.A.T. - Economics, A.S.T. Business Administration

College of San Mateo
SAN MATEO, CA
05.2022

Skills

  • Guest relations
  • Exceptional communication, written and in-person
  • Scheduling and calendar management
  • Database entry
  • Reliability, trustworthiness, and discretion
  • Phone etiquette and multi-line phone handling
  • Microsoft Office, Slack, Zenoti, Zendesk
  • Childcare
  • Floral Design
  • CA Driver's license and clean driving record

Timeline

Maitre D'

Squeeze Massage
02.2025 - Current

Receptionist and Funeral Staff Associate

Duggan’s Serra Mortuary
12.2022 - Current

Nanny

Privately Employed
04.2019 - 08.2023

Sales Associate and Assistant Florist

Paul’s Flowers
02.2018 - 05.2019

A.A.T. - Economics, A.S.T. Business Administration

College of San Mateo

B.A. - Linguistics

University of California, Santa Barbara

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