So-yun Madrigal
South San Francisco
Summary
Recent university graduate passionate about education access and language. Professional experience in administrative work, guest experience, and childcare. Excellent written and oral communication skills; adaptable, dependable, and detail-oriented.
Overview
7
7
years of professional experience
Work History
Maitre D'
Squeeze Massage
SAN MATEO, CA
02.2025 - Current
- Managed appointments and scheduling, regularly requesting appointment changes with guests to ensure an optimized schedule
- Established rapport with repeat clientele by remembering preferences and personalizing interactions accordingly
- Streamlined check-in processes for quicker and more efficient guest experiences
- Utilized Slack, Zendesk, and Zenoti to facilitate smooth communication between team members, guests, and off-site Guest Experience
- Provided knowledgeable recommendations on massage techniques and massage therapists to meet guests' needs
Receptionist and Funeral Staff Associate
Duggan’s Serra Mortuary
DALY CITY, CA
12.2022 - Current
- Coordinate front-desk operations, directing guests to services and appointments, handling mail
- Confirm appointments, communicate with guests, and update mortuary records
- Practice good discretion, releasing death certificates and cremated remains to legally authorized individuals
- Greet and assist guests with a warm, compassionate and knowledgeable demeanor
- Answer 40-60 calls daily, responding to inquiries and directing incoming calls to correct offices
Nanny
Privately Employed
BURLINGAME, CA
04.2019 - 08.2023
- Worked closely with family, taking care of two school-aged children, running errands, and assisting in housekeeping duties
- Prepared healthy meals and snacks for children and family based on dietary guidelines
- Facilitated active learning: explaining complex concepts in an easy-to-understand manner, utilizing tools and activities to foster an enthusiastic learning environment, and practicing a philosophy of teaching based on patience and positive-reinforcement
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents
- Managed schedules of children, including planning trips and enrichment activities, picking up after school, and driving to extracurricular classes and events
Sales Associate and Assistant Florist
Paul’s Flowers
COLMA, CA
02.2018 - 05.2019
- Assisted customers in product selection
- Completed customer transactions using POS system and cash register
- Took orders by phone and in-person
- Recorded sales on balance sheet
- Assisted in creation of floral pieces
Education
B.A. - Linguistics
University of California, Santa Barbara
SANTA BARBARA, CA09.2024
A.A.T. - Economics, A.S.T. Business Administration
College of San Mateo
SAN MATEO, CA05.2022
Skills
- Guest relations
- Exceptional communication, written and in-person
- Scheduling and calendar management
- Database entry
- Reliability, trustworthiness, and discretion
- Phone etiquette and multi-line phone handling
- Microsoft Office, Slack, Zenoti, Zendesk
- Childcare
- Floral Design
- CA Driver's license and clean driving record
Timeline
Maitre D'
Squeeze Massage
02.2025 - Current
Receptionist and Funeral Staff Associate
Duggan’s Serra Mortuary
12.2022 - Current
Nanny
Privately Employed
04.2019 - 08.2023
Sales Associate and Assistant Florist
Paul’s Flowers
02.2018 - 05.2019
A.A.T. - Economics, A.S.T. Business Administration
College of San Mateo
B.A. - Linguistics
University of California, Santa Barbara