Summary
Overview
Work History
Education
Skills
Sea Island 5-Star Hall of Fame Award
Timeline
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Madeline Smith

Brunswick,GA

Summary

Dynamic and detail-oriented professional with fine-dining expertise at Sea Island Resort. Proven track record in team management and guest relations, enhancing customer satisfaction through effective reservation management and exceptional communication. Recognized for training staff to elevate service standards and streamline operations, ensuring a welcoming atmosphere for all guests. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Ability to remember company wide operations hours and availabilities.

Overview

8
8
years of professional experience

Work History

Maitre D'

Sea Island Resort
05.2023 - Current


  • Trained new team members on customer service best practices and restaurant policies to maintain high standards of service.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Maintained updated knowledge on resort wide events and hours of operations and availabilities.
  • Creating and maintaining the booking systems for normal operating hours as well as holidays and events.

Head Hostess

Sea Island Resort
05.2022 - 04.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.

Restaurant Hostess

Sea Island Resort
07.2020 - 05.2022
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Restaurant Hostess

Iguanas Seafood
04.2017 - 11.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

No Degree -

College of Coastal Georgia
Brunswick, GA
05-2027

High School Diploma -

Camden County High School
Kingsland, GA
05-2019

Skills

  • Exceptional communication
  • Positive and professional
  • Problem-solving
  • Reliable and responsible
  • Attention to detail
  • Team management
  • Guest relations
  • Reservation management
  • Customer service
  • Detail-oriented
  • Phone etiquette
  • Guest complaint resolution

Sea Island 5-Star Hall of Fame Award

The Sea Island Hall of Fame award is awarded to a team member nominated by a manager or fellow team member for going above and beyond for Members, guests, and/or fellow team members, the nominees are voted on by team members company wide as to which nominee will be awarded. 

Timeline

Maitre D'

Sea Island Resort
05.2023 - Current

Head Hostess

Sea Island Resort
05.2022 - 04.2023

Restaurant Hostess

Sea Island Resort
07.2020 - 05.2022

Restaurant Hostess

Iguanas Seafood
04.2017 - 11.2019

No Degree -

College of Coastal Georgia

High School Diploma -

Camden County High School

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